Кристина

Krystyna
Zabolotna
LOGBOOK SUPPORT SPECIALIST

WORK EXPERIENCE

TITAN TECHNOLOGY
Safety Logbook Assistant| 24.05.2020 -21.07.2024
1. Technical Problem-Solving: Diagnosed and provided recommendations for resolving

technical issues.

2. Cross-Departmental Collaboration: Worked with various company departments to address

technical challenges and enhance service delivery.

ABOUT ME
3. Documentation: Recorded client interactions and solutions to technical problems for future
reference and process improvement.

4. Technical Support: Offered support to customers through multiple channels including

phone, email, and live chat.

A dedicated technical support 5. Product Testing: Participated in pre-release product testing to ensure quality before

professional with over three years of market launch.
6. First-Level Support: Managed the first line of user support, addressing basic technical
experience in the Electronic Logging
queries.
Device (ELD) support sector, enhanced by
7. Call Monitoring & Analysis: Evaluated employee calls to improve service quality, focusing
more than four years of work in logistics
on customer satisfaction and conversion rates.
within American markets. Committed to
8. Feedback & Development: Gave constructive feedback on each call, highlighting strengths
resolving technological issues and
and pinpointing areas for improvement.
delivering outstanding service to clients. 9. Training: Conducted tailored training sessions to bolster employees' confidence in client

SKILLS interactions and sales techniques.

EDUCATION
Communication: Exceptional ability to
articulate complex technical issues in BUKOVYNAN PRIVATE UNIVERSITY
an understandable way to non- September 2008- May 2012
technical users.
Stress Management: Proven track Acquired Civil Law Training
record of maintaining effectiveness in Police Internship
high-pressure, high-volume work Diploma as a Junior Specialist in Law
environments.
Time Management: Consistently meets UDEMY
deadlines.
January -February-2024
Technical Proficiency: Skilled in
troubleshooting and resolving Сustomer success courses
hardware/software issues related to
ELD, computers, and phone systems.
Languages: Fluent in Russian and
Ukrainian (spoken and written); English
- B1 level.

CONTACT INFORMATION:

Email:
[open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)