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Customer support representative
Considering positions:
Customer support representative, Перекладач англійської, Event-адміністратор
City of residence:
Kyiv
Ready to work:
Kyiv, Lviv, Odesa, Remote
Contact information
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TAMARA SHYLO
I am a proactive and punctual person with a sociable nature
that fosters positive and effective teamwork. I remain calm
under pressure, adapt quickly to new environments, and am
driven by continuous personal and professional growth. These
qualities reflect my strong leadership potential and
commitment to delivering excellence
Contact Experience
Tracing agent/Dispatcher
[open contact info ](look above in the "contact info" section)
Sargent Logistics Jul 2024 - nowadays
[open contact info ](look above in the "contact info" section) Responsibilities: afterhours support to drivers and brokers,
addressing urgent inquiries and operational issues; technical
@tamarichka (Telegram) assistance to drivers during business hours, ensuring minimal
downtime and smooth communication; internal team support
for day-to-day operational matters, facilitating efficient
workflow and coordination across departments.
Education Piano tutor
Play Easy Feb 2024 - Jul 2024
Bachelor of Philology Responsibilities: offering tailored lessons for diverse skill
levels and ages in English and Ukrainian; expertise in music
Luhansk Taras Shevchenko
theory, technique, and repertoire development
National University
2019-2023
Direct manager
Faculty of foreing language /
Translation (English) InnoDerm Aesthetic Clinic | London Mar 2023 - Dec 2023
Responsibilities: customer service, managing patient flow,
Master of Musical Arts consulting with patients and addressing complaints,
copywriting, and increasing bookings.
Luhansk Taras Shevchenko
National University
2021-2023
Duty/Operations Manager
Piano player/tutor DBI CEYLON RESORTS & SPA Apr 2022 - Oct 2022
Responsibilities: reporting and analysis, SOP creation,
operational planning, customer service, team management in
English
Skills Receptionist
Ramada Encore Kyiv Jul 2021 - Feb 2022
Organized
Responsibilities: customer service, fulfilling guests' requests
Communication and delivering the best experience we have to offer
Teamwork
Meeting deadlines
Language
Critical thinking
Ukrainian English
I am a proactive and punctual person with a sociable nature
that fosters positive and effective teamwork. I remain calm
under pressure, adapt quickly to new environments, and am
driven by continuous personal and professional growth. These
qualities reflect my strong leadership potential and
commitment to delivering excellence
Contact Experience
Tracing agent/Dispatcher
[
Sargent Logistics Jul 2024 - nowadays
[
addressing urgent inquiries and operational issues; technical
@tamarichka (Telegram) assistance to drivers during business hours, ensuring minimal
downtime and smooth communication; internal team support
for day-to-day operational matters, facilitating efficient
workflow and coordination across departments.
Education Piano tutor
Play Easy Feb 2024 - Jul 2024
Bachelor of Philology Responsibilities: offering tailored lessons for diverse skill
levels and ages in English and Ukrainian; expertise in music
Luhansk Taras Shevchenko
theory, technique, and repertoire development
National University
2019-2023
Direct manager
Faculty of foreing language /
Translation (English) InnoDerm Aesthetic Clinic | London Mar 2023 - Dec 2023
Responsibilities: customer service, managing patient flow,
Master of Musical Arts consulting with patients and addressing complaints,
copywriting, and increasing bookings.
Luhansk Taras Shevchenko
National University
2021-2023
Duty/Operations Manager
Piano player/tutor DBI CEYLON RESORTS & SPA Apr 2022 - Oct 2022
Responsibilities: reporting and analysis, SOP creation,
operational planning, customer service, team management in
English
Skills Receptionist
Ramada Encore Kyiv Jul 2021 - Feb 2022
Organized
Responsibilities: customer service, fulfilling guests' requests
Communication and delivering the best experience we have to offer
Teamwork
Meeting deadlines
Language
Critical thinking
Ukrainian English
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The candidate's resume is posted at https://www.work.ua/resumes/12254752/