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Yana Sharendo Cardiff, United Kingdom
[open contact info](look above in the "contact info" section)
Executive Assistant [open contact info](look above in the "contact info" section)

Detail-oriented and organised sales, finance, and administration professional with experience in administration,
bookkeeping support, invoice processing, customer service, and office administration. I have completed AAT Level 2 and
financial services to strengthen my accounting knowledge and develop my career in finance. Experienced in maintaining
accurate financial records, processing documentation, resolving customer queries, and working efficiently under pressure
while meeting deadlines. Proficient in Microsoft Office, particularly Excel, with excellent numerical, organisational, and
communication skills. I am committed to delivering accurate work, maintaining confidentiality, and contributing positively
to a collaborative finance team.

Employment History

Interpreter/Coordinator, Aug 2025, Charm Agency

RecepLonist at Mrs. PoMs Hostel, Cardiff, Jan 2024 – May 2025

• Provided customer service within a recepLonist role
• SupporLng customers with accommodaLon and payments
• SupporLng customer database check-ins and check-outs

Customer service at Media & Sales Magdeburg, Germany, Nov 2021— Jan 2023

• Provided excellent, structured customer service within an online support
• Following company policies and procedures

• Video idenLficaLon, customer support, and technical assistance

• SupporLng customers with queries and problem-solving
• Ensuring that the correct procedures were followed

Sales Manager at BRGroup, Kyiv, Dec 2018 — Sep 2021

• Liaising with customers, sales( direct,B2B)execuLon, account management.

• DocumentaLon proof checking, invoices processing
• Bookkeeping assistance and finance management
• SupporLng with personal targets and consulLng

Teacher at Kindergarten 63, Kyiv, Mar 2018
• During this role, I have performed organizaLonal educaLonal work with children aged 3 to 6 years

Educa3on

• Bachelor Computervisualisierung, OMo-von-Guericke-Universität, Magdeburg, Germany, Oct 2016 — 2019

• Bachelor of MarkeLng, Volodymyr Dahl University, Sep 2020 — Jun 2023

• Specialist OrganisaLon ProducLon, NAU College, Kyiv, Sep 2008 — Jun 2012

• Coach, LIFT University, Aug 2018

Addi3onal Educa3on

• AAT level 2, September 2025 – 22 June 2026

• Financial Services Academy, CAVC Aug 2025

• Financial advisor roles and responsibiliLes, Apr 2024

• Startup grounding, Risk management, CAVC Feb 2024

• IntroducLon to UK financial regulaLons, CIFA Nov 2023, Social media strategy, Google Jul 2023

• UX/UI design, Igor Djasov, Mar 2023

• Coach, LIFT University Aug 2018

Languages

• English

• Ukrainian

• Russian

• German

Personal Skills

• Business correspondence, coordinaLon, minute-taking, meeLng support, and customer service

• MulLtasking, EffecLve communicaLon skills with professional phone eLqueMe

• AdministraLon, such as reporLng, compliance, general office duLes, and organizaLonal skills

• Sales, negoLaLng, Lme and calendar management, copywriLng

• CRM, MarkeLng sojware, CEO, WordPress, Trello, CRM

• 1C sojware program, SQL

• Microsoj Office (Excel [MOS CerLfied], Word, Outlook, Teams, PowerPoint)

• Canva, Sketch, InDesign, Figma, CapCut, Adobe Sojware ( Photoshop)

• Driving licence B