Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12328124/

Work experience

Customer support representative

from 02.2022 to 09.2024 (2 years 8 months)
Fem Associate Limited, Remote (Transportation and logistics)

- Maintained in-depth product and service knowledge to provide accurate customer information.
- Offered personalized support via phone, email, social media, and live chat.
- Resolved 60 complaints a day by identifying, prioritizing, and escalating technical issues as needed.
- Professionally reported bugs and worked with the technical team to troubleshoot complex issues.
- Improved customer satisfaction by 50% through prompt responses and accurate solutions.
- Balanced multiple priorities with strong communication and attention to detail.
- Achieved positive feedback
for outstanding service delivery.
- Engaged in continuous training to stay updated on products and enhance support skills.

Knowledge and skills

• Educability
• Critical thinking
• Organizational skills
• Fast typing
• Conflict settlement
• Attentiveness
• MS Office
• Communicability
• Teamwork
• Appointment setter
• Analytical thinking
• First line and second line of support
• Troubleshooting
• MS Excel
• Google Workspace
• Slack
• Zendesk
• Live chat

Language proficiencies

English — advanced