Sofiia

Sofiia Dmytrenko
Klovskiy Uzviz 4, APT 26
KYIV, UKRAINE
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Profile
Name: Sofiia Dmytrenko

Date of birth: October 17th, 2005

Place of Birth: Nairobi, Kenya

Nationality: Ukrainian

Passport: Ukrainian

I grew up in Kenya, Nepal, Turkey, and Ukraine. I studied in the French curriculum, Cambridge
curriculum, the IB Middle Years Programme, and AP. I am a quick problem solver, and work
seamlessly under pressure. I am detail-oriented, additionally I am also able to focus on the bigger
picture and see things from every possible perspective. I have a vested personal interest in art,
allowing me to take a creative perspective, however I have also been praised for well written
analysis, placing me in a position to think factually and logically.

Summary
High school education in multiple international schools. Conversational knowledge of five different
languages. Various applicable skills in media literacy, writing, and online presence. Currently
studying in Poland, at the University of Economics & Human Sciences in Warsaw, as well as working
as a Senior Moderator for an online community. Because my current occupation is flexible as well as
online, I have a very flexible and available work schedule, excluding only a few hours a week for my
University Education.

Languages

Speaking Reading Writing

English Native Native Native

French Professional working Fluent Professional working
proficiency proficiency

Ukrainian Conversational Professional working Professional working
proficiency proficiency

Spanish Limited working Limited working Conversational

2

proficiency proficiency

Russian Fluent Fluent Conversational

Skills & Strengths

● Experience in writing
○ Analytical essay
○ Historical essay
○ Literary analysis
○ Mock news articles
○ Short story writing
○ Long form fiction writing
● Substantial knowledge of modern research skills
○ Citation formats: MLA, Oxford Style
● Applicable knowledge and understanding of modern social media literacy
● Digital art and design
○ Commission work for various individuals
● Proficiency in the following programs:
○ Microsoft Office
○ Adobe
○ Procreate Dreams
○ Procreate
○ Google Drive & all associated systems
○ Cap Cut editing
○ One Cloud cloud storage system
● Ability to quickly adapt to any team and working environment
○ Able to learn and rework myself very quickly
● Freelance experience in editing & design for various works
● Ability to easily work under pressure, and quickly find solutions to pressing problems
● Moderate understanding of PC hardware and software
○ Life-long usage of laptops, PCs, games consoles, and other systems
○ Life-long experience with games, games modifications, and various programmes.
● Team management
○ Organization, communication, and efficiency
● Customer service
○ Remaining calm under pressure
○ Easily able to deal with difficult situations
○ Respectfully and easily being able to engage with all manner of people at a short
notice
● ZenDesk
○ Able to use the programme with ease
● Admin Systems
○ Managing, utilizing, and navigating company-specific Admin Systems
● Handling Customer Finances

3

○ Speaking to customers about their finances, handling them, and knowing how and
when to use discretion intuitively and by explicit rules.

Experience & Prior employment

July 2023 - June 2024
Copywriting Services for a Photography Studio

An on-demand, time-flexible job, where I received batches of newly-shot stock photos from the
studio and had to write well-written short descriptions. Each batch, I worked closely with my
manager to ensure I received all necessary feedback and reflected it well in my work.

July 2024 - Current
Heading a Moderation Team & Customer Service for an Online Community

An on-demand job where I regularly interface with customers through ‘tickets’, voice calls, and other
means of communication in order to resolve all forms of issues including:

- Person to person disputes
- Monetary issues such as refunds and replacements of online memorabilia
- Informing customers of all needed information
- Tending to regular questions and needs in regards to the community
- Difficult legal situations that were best handled and handed off to proper authorities

Additionally, I was promoted to Senior Moderation, then the Head of the team for my commitment
to both my work and my team, meaning I was placed in a managerial position, heading the course of
my team. Over my time with this community I have started and completed several projects for the
betterment of my team, including system reworks for our onboarding documents and our staff
guidelines. I have headed several trainings and onboardings for new team members and am regularly
found continually doing the customer-service side of things, as well as regularly interfacing with our
own community, ensuring the safety of all our members.

For the job, Player Reports, and other complaints as well as any reprimands handed out, were all
carefully sorted and stored in a Cloud, which I helped manage and organize with all features, as well
as teach others how to use.

March 2025 - October 2025
Live Customer Service for an online ,US based, games company

A shift-based, remote job where I often worked with customers of all types, helping and supporting
them in both financial and regular ways. Most often these included financial disputes and
clarifications, keeping in line with company policies and ensuring the customer is happy became a
central part of my work. Additionally, this included basic online trouble-shooting, and usage of online
systems to track and confirm games histories, financial histories, and personal government
documentation.

4

This position included communication across several teams and levels of approval at a swift pace to
ensure everything was handled correctly. Due to the fact that this job was based on live-chats and
phone calls, speed and efficiency- as well as kindness and compassion- were integral. This work
included morning, evening, and night shifts interchanged every month.

October 2025 - June 2026
Remote Customer Service for an online, US based, games company

A position I was promoted into after my prior position, under a different company with the same
umbrella. Here, I did not work with live-chats, instead communication with customers was held
through emails. Here, I worked to take my time and carefully examine each customer's history, and
worked more closely with members of our marketing, managing, and IT departments with the direct
issues of our customers.

Additionally, this included aiding customers remotely with physical issues they were having with
tech and machinery in their homes and hometowns.

Education
2024 - 2025
University of Economics & Human Sciences in Warsaw - International Relations
Bachelor

An international university with a wide variety of perspectives and courses.

2022 - 2023
Education World Wide - High School Diploma

An AP programme American high school. Excelling in History and English Language and Literature.

2020 - 2022
International British Online School (IBOS)

A Cambridge curriculum high school.

2019 -2020
Pechersk School International, Kyiv, Ukraine

An IB, MYP school based in Kyiv.

2014 - 2019
MEF International School, Istanbul, Turkey

A Cambridge curriculum middle school programme, with fully completed Cambridge examinations.

2010 - 2014
Ecole Française de Katmandou, Kathmandu, Nepal

5

A French/English primary school. Gained fluency in the French language, having spoken it for 4
years.