Катерина

Kateryna Torshyna
My name is Kateryna Torshyna. I am 24 years old. I am from Ukraine. I'm a hotel administrator with more
than 2 years of experience in the hotel industry. I have excellrnt communication skills, quick learning
ability, stress resistance, effective problem-solving skills and high level of customer service. I have
experience working with reservation systems, guest registration, staff coordination and conflict resolution.
My goal is to create a comfortable environment for guests and maintain high service standards. I am willing
to work under pressure and contribute to improving the quality of service at the hotel.
Personal
Education and Qualifications
Name
Kateryna Torshyna Master's Degree Sep 2020 - Jun 2024
Address South Ukrainian National Pedagogical University named after K.D. Ushynsky, Odessa
Botanical Lane, 2a Master's Degree. Faculty of Musical Pedagogy, specialization: Pianistic Art 2020‑2024 Diploma with honors
65000 Odessa

Phone number Work experience
[open contact info](look above in the "contact info" section)
Email
[open contact info](look above in the "contact info" section) Waiter Feb 2018 - Mar 2020
Restaurant: "Kampot". Odessa, Odessa
Date of birth
29-12-2000 • Guest service in the restaurant, providing menus and recommendations on the selection of dishes and
beverages.
Place of birth
Donetsk,Ukraine • Ensuring high‑speed service while maintaining quality and cleanliness standards.
• Advising guests on the menu and the characteristics of the dishes.
Gender
• Operating the cash register, processing guest payments, and handling transactions.
Female
• Teamwork with colleagues, coordination with chefs, and other staff to ensure efficient service.
Nationality • Organization and execution of banquets and corporate events, accommodating the individual wishes of
Ukrainian guests. Achievements:
Marital status • Increased guest satisfaction levels, receiving positive feedback for fast and quality service.
Single • Contributed to the successful organization of several large‑scale events with high demands.

Interests Music teacher May 2020 - Nov 2020
Children's music school № 4, Odessa
• Conducting individual and group piano lessons for children and adults, teaching music in various styles
Music, reading, cooking, learning
and genres.
foreign languages, travel and
culture, psychology, communication • Developing curricula and programs tailored to the students' levels and interests.
• Preparing students for competitions, exams, and concert performances.
• Assessing students' progress, providing feedback, and offering recommendations to enhance their skills.
Languages
• Developing students' technical and musical abilities, such as sheet music reading, tuning, rhythm, and
musical interpretation.
English B2 • Providing an individualized approach for each student, considering age characteristics and musical
preferences.
Spanish B1
Achievements:
Russian Native • Prepared a student who became a winner in a regional music competition.
Ukrainian Native • Successfully prepared over 30 students for piano exams with distinction.

Receptionist of a 5* hotel Jan 2021 - May 2022
NEMO Hotel Resort & SPA, Odessa,Ukraine
• Guest registration, reservation management, payment processing, and operating the cash register and
reservation system.
• Ensuring high‑quality service and addressing guest inquiries and complaints.
• Coordinating staff work (cleaners, porters, and other employees) to ensure smooth hotel operations.
• Organizing and supervising room cleaning, ensuring cleanliness and comfort standards are met.
• Monitoring and managing hotel supplies (soap, towels, linens, etc.).
• Resolving conflicts and organizing prompt responses to customer complaints.
• Working with international guests, utilizing foreign language skills to ensure smooth communication.
Achievements:
• Successfully implemented a service quality improvement system, increasing guest satisfaction levels.
• Trained and mentored new employees, enhancing teamwork and efficiency.

Receptionist of a 4* hotel Nov 2023 - Oct 2024
SATO HOTEL CONFERENCE & SPA RESORT, Sutomore,Montenegro
• Greeting and registering guests, providing information about hotel services and accommodation
conditions.
• Managing incoming calls and electronic requests, handling reservations through the system.
• Maintaining documentation and monitoring room availability, supervising the condition of rooms.
• Resolving guest inquiries and complaints, organizing timely solutions to conflict situations.
• Ensuring a comfortable stay for guests by providing necessary information (tourist routes, restaurants,
transportation).
• Collaborating with other departments (housekeeping, restaurant, security) to ensure quality service.
• Processing payments (accommodation, additional services) and operating the cash register.
• Ensuring guest safety and compliance with hotel regulations.
Achievements:
• Increased guest satisfaction levels through improved service quality.
• Trained new employees in the reservation system and customer service fundamentals.
• Optimized check‑in and reservation processes, reducing guest waiting times.

References

References available on request.

Skills

Responsibility

Communication

Customer orientation

Stress resistance

Foreign language proficiency

Attention to detail

Adaptability

Creativity

Multitasking ability

Courses

Language courses. English. Sep 2019 - May 2022
London school of English.Odessa
At this language school, I studied English, improving my communication and writing skills in English.
Achievements: • Reached the B2 level according to the Common European Framework of Reference
(CEFR). • Gained confidence in communicating with native speakers.

Language courses. Spanish. Aug 2022 - Feb 2023
Montalban School, Granada.Spain
At Montalban School, I studied Spanish, developing skills in both oral and written expression. The course
covered key aspects of the language, including grammar, vocabulary, and pronunciation. Achievements: •
Reached the B1 level according to the CEFR. • Through communication exclusively with native speakers at
the school, I learned to confidently communicate in Spanish in various situations.