Володимир

Volodymyr

Larin
Customer service
Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) @WalkingDisaster

Summary:
With over 6 years of industry experience and a passion for customer service. I can entertain person without losing their attention to the
matter. Good listener, details is everything. Many people ask about key to success, I may try to use this advise: “Do not blame the reality,
blame how you re dealing with it.”

Experience:
Sambanis art, Portraithy.com Account Manager, Sales Manage
07.2024 - 02.2025 handled over 800 happy customers constantly returnin
trained for the new position in two week
became proficient with Amo CRM, Platrum wiki system, VIP client management,

conflict regulation
Helpware inc. Customer Support Representativ
06.2021 - 05.2024 stable KPI reach, consistant top performe
prepared learning materials, conducted Q&A meets and learning sessions
Squat 17b Bartender manage
06.2021 - 09.2023 established a bar from scratch, hired and trained employee
drew bar architechture and ergonomics depending on the product owner need
created support documents with technologies and general code of conduct

for further business adventure
Dictat BarmanDictat/Bartende
09.2021 - 06.2022 learned and memorized infromation about more than 200 different bottles
supervised newbies and conducted lectures

Languages:
English fluent, C1 Ukrainian native

Education:
A bachelor's degree at "Practical Psychology", IAPM, Interregional Academy of Personnel Management (Kyiv), 2016 – 2021

Hard skills:
Free with Figma, Office and basic formulas such as GROWTH, MAP, IF, data formulas, math formulas.
Confident PC user. Familiar with Confluence, CRM systems, Monday.com, Jira and AMO crm. Magical sorcerer and template ninja in
TextExpande
Wodoo master with AI technologies (Gpt.4, Midjourney)

Soft skills:
Eager for new informatio
Singer-songwrite
Independant: if you do not know something, you should search bette
Event managment and general workplace organizatio
Self-learning and stress-resistant