Ольга

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6665425

Work experience

Account manager

from 01.2024 to 02.2024 (1 month)
LeadsDoIt, Дистанційно (IT)

In this company, I was in charge of lead generation. I acquired important research skills and boosted my communication abilities.
I also got familiar with more channels and tools for research and learned essential techniques for talent search, assessing people's professional abilities, etc.

Personal assistant

from 02.2022 to 12.2023 (1 year 10 months)
Hoboken Painter, Hoboken (Телекомунікації, зв'язок)

My responsibilities varied from such day-to-day tasks as handling customer requests via emails and calls to ordering coffee and lunch for the team of workers. I also dealt with tax documentation, contracts, and project evaluations. Additionally, for marketing purposes, I wrote articles and listings and researched competitors’ pricing and offers. Oftentimes, I had to deal with frustrated customers and navigate all sorts of work operations within the team.

Customer Support Agent

from 12.2019 to 09.2021 (1 year 9 months)
SupportYourApp, Киев (IT)

I am proficient in customer support service, I have been working in this field for almost 7 years now. I can confidently say this position was crucial in improving my language, communication, and multitasking skills. The niches varied: I worked as a personal assistant, e-commerce specialist, sales manager, account manager, and operations manager.

I have worked with billing, data protection, order management, and many other types of requests. I believe that the variety of projects I have worked on and the extensiveness of the knowledge base for each one of them have developed a solid range of skills and abilities in me. Given that, I can learn quickly and familiarize myself with new tools, platforms, programs, and overall responsibilities for any given position.

One of the main objectives of my job was to learn how to deal with frustrated clients. I can say I have grown to be able to do that and am now a better problem-solver.

My efficiency in handling customer requests via different platforms and tools is well-established. Furthermore, on a freelance basis, I did all sorts of additional tasks such as marketing research, lead generation, and copywriting. I am familiar with different CRM systems, knowledgebase tools, and communication channels.

Content manager

from 08.2016 to 08.2018 (2 years)
Deolex, Дубно (IT)

My first job was as a copywriter and content manager. I worked with articles about Forex trading, global politics, and the economy.
Additionally, I have worked with SEO. It was an essential experience that gave me confidence and knowledge in my future career.

Education

Rivne State Humanitarian University

Bachelor of philology, Teacher of Language (English) and World Literature, Ровно
Higher, from 2014 to 2019 (5 years)

I studied at Rivne State Humanitarian University and attained a bachelor's degree in English and French philology.

Knowledge and skills

Language proficiencies

• English — advanced
• French — average
• Ukrainian — fluent
• Russian — fluent
• Polish — average
• Spanish — average

Additional information

My English is considered "high-register," and I am constantly looking to improve it by communicating with native speakers. Oftentimes, I am told that I sound like I am from the U.S., and of course, it's quite flattering to hear :)

I have just gotten back from traveling to Latin America. I love moving around and having a remote position is essential. Traveling is something I am very passionate about, I truly love exploring this world. This also boosts my communication and language skills. I speak English almost as a native and I was able to learn Spanish while travelling.

I worked as a teacher for some time since it's my university degree. I love working with children, I believe it is noble and rewarding work, however, it takes too much effort and isn't paid well. Thus, I aim to grow more in the digital realm of possibilities.

My hobbies are music, dancing, and traveling. I teach a Zumba dance class in my hometown, I do karate, yoga, and I also love jogging in the morning. Staying fit and moving my body helps me deal with stress and spread out good energy inside.

I also play guitar and Dj. Music was something I was into ever since I was a baby. Reading is essential in my life too. When I have free time I also like to listen to podcasts, to watch movies and shows. I enjoy hanging out with my friends and meeting new people. I am curious about many things in this life and I am always ready to explore and learn.