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Customer support representative
- Considering positions:
- Customer support representative, Billing specialist, Адміністратор залу, Адміністратор, Адміністратор закладу доставки, Помічник керівника, Керуючий магазином, Агент з нерухомості, Караоке-менеджер, Офіціант
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
Contact information
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Навички
Empathy, multitasking, quick to learn, problem-solving, teamwork, knowledge about customer support norms and customer success, supervising shifts, managing workflows, and ensuring service standards are met under pressure, integrating new hires, translating complex protocols into actionable steps. I’m a billing specialist who actually enjoys the "people" side of finance. I’m at my best when I’m using creative communication to show users the real value of an app, even when we’re discussing a payment issue. I’m now looking to bring my analytical mindset and "retention-first" approach to a dedicated Support Management role.
Досвід роботи
1. Sales manager (Italian language) at InProject hub for half a year. (July 2023- January 2024) – improved my Italian and sale skills at that position.
2. Support agent, shift leader | Uniwell |from 11.12.2024 till current time
Was working as a customer agent at Uniwell. I’ve been providing the fitness and nutrition consultations as a fitness coach in the app for more than a year (in a live chat). I was initiative about the updates and improving CSAT.
Освіта
Lviv Music Academy. Bachelor.
Ціль
I would like to improve my support/billing skills and be a little part of the successful product company
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Languages:
Italian B1
English B2+
Empathy, multitasking, quick to learn, problem-solving, teamwork, knowledge about customer support norms and customer success, supervising shifts, managing workflows, and ensuring service standards are met under pressure, integrating new hires, translating complex protocols into actionable steps. I’m a billing specialist who actually enjoys the "people" side of finance. I’m at my best when I’m using creative communication to show users the real value of an app, even when we’re discussing a payment issue. I’m now looking to bring my analytical mindset and "retention-first" approach to a dedicated Support Management role.
Досвід роботи
1. Sales manager (Italian language) at InProject hub for half a year. (July 2023- January 2024) – improved my Italian and sale skills at that position.
2. Support agent, shift leader | Uniwell |from 11.12.2024 till current time
Was working as a customer agent at Uniwell. I’ve been providing the fitness and nutrition consultations as a fitness coach in the app for more than a year (in a live chat). I was initiative about the updates and improving CSAT.
Освіта
Lviv Music Academy. Bachelor.
Ціль
I would like to improve my support/billing skills and be a little part of the successful product company
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Languages:
Italian B1
English B2+
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The candidate's resume is posted at https://www.work.ua/resumes/12472034/