Airton

Airton Sena de Souza

Date of birth: 17/10/1996 Nationality: Brazilian Gender: Male Phone number:

[open contact info](look above in the "contact info" section) (Mobile) Email address: [open contact info](look above in the "contact info" section)

Address: Kulpartviska, 79000, Lviv, Ukraine (Home)

ABOUT ME

Professional with extensive experience in Industrial Engineering, Processes, and Project Management, working in renowned
companies in the electronics, air conditioning, and tire industries. Boasts a solid track record in process optimization, quality
analysis, team coordination, and continuous improvement implementation.
Industrial Engineering Experience: Demonstrated proficiency in process optimization, identifying improvement opportunities,
statistical analysis, and project management. Engaged with companies like Intelbras, Multilaser Industrial S/A, Gree Electric
Appliances Do Brasil, and LG Electronics Brasil, contributing to enhancements in products such as DVRs, security cameras, air
conditioners, and liquid crystal modules.

LANGUAGE SKILLS

Mother tongue(s): PORTUGUESE
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

SPANISH C2 C1 C1 C1 C1

ENGLISH C2 C1 C2 C1 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

WORK EXPERIENCE

13/08/2024 – CURRENT Lviv, Ukraine
PATIENT CARE COORDINATOR CARBONDATA

[ENGLISH AND SPANISH SPEAKING PATIENTS]
Managed outbound calls to patients to confirm their interest in continuing treatments and receiving prescribed compounds.
Verified and updated patient information in compliance with data protection protocols, ensuring accuracy and reliability in the CRM
and CPMS systems.
Coordinated with patients to resolve issues related to insurance coverage and facilitated payment collection for treatments not
covered.
Manage transportation documents (invoices, receipts, certificates).
Provided exceptional customer service, addressing patient inquiries and maintaining a positive relationship between patients and
the organization.
Acted as a liaison between pharmacists and patients, providing guidance on medication use, side effects, and adherence to
treatment plans.
Utilized CRM and CPMS systems for data management, ensuring seamless communication and efficient record-keeping.

27/07/2023 – 31/07/2024 Izmir, Türkiye
EXPORT AND SALES SPECIALIST PETROFER ENDÜSTRIYEL YAĞLAR SANAYI VE TICARET A.Ş.

[SPANISH AND PORTUGUESE CUSTOMERS]
• Conduct market analysis to identify sales opportunities in different countries, including demand, competition, trends, and local
regulations.
• Develop customized sales plans and strategies for each target market, considering factors such as culture, language, economy, and
consumer preferences.
• Identify and prospect potential clients abroad, including distributors, resellers, business partners, and end customers.
• Negotiate contracts, prices, delivery times, and payment terms with international clients to close sales.
• Maintain close relationships with international clients to ensure customer satisfaction and promote brand loyalty.
• Coordinate transportation logistics, including shipping, customs clearance, and product delivery to customers in different
countries.
• Ensure compliance with all regulations and legal requirements related to exportation, including export control, customs duties,
destination country import restrictions, and packaging regulations.
• Coordinate international goods transportation, including scheduling shipments, selecting transportation providers, organizing
proper packaging, and resolving logistical issues.

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• Negotiate contracts with transportation providers, customs brokers, and other logistics service providers to secure the best terms
and conditions for the company.
• Identify and mitigate risks associated with export operations, including financial, political, and regulatory compliance risks.
• Provide support and assistance to international clients throughout the export process, including post-sale follow-up and issue
resolution.

01/08/2022 – 15/05/2023 Manaus, Brazil
PROCESS ENGINEERING ANALYST GIGA SECURITY BY MULTILASER.

• Drive continuous improvement, identify improvement opportunities, cost savings, quality improvements, productivity, and
reliability;
• Analyze work tasks and develop Standard Operating Procedures, and Standard Work Instructions;
• Analyze production downtime and plan actions;
• Maintain systems to measure and categorize waste and seconds;
• Drive progress through a rigorous approach to process standardization by reviewing the process and identifying process
parameters to reduce process variability;
• Develop, monitor and execute project plans (Project Management);
• Ensure site compliance with corporate process standards;
• Evaluate the Statistical Process Control charts;
• Evaluate the main process parameters;
• Participating in root cause analysis investigations;
• Prepare site documentation for the annual process audit;
Products: Digital VideoRecorder(DVR), Analog Security Camera, Liquid Crystal Display(LCD), SoundBox

28/02/2022 – 27/07/2022 Manaus, Brazil
PROCESS ENGINEERING ANALYST GREE ELECTRIC APPLIANCES DO BRASIL

• Drive continuous improvement, identify improvement opportunities, cost savings, quality improvements, productivity, and
reliability;
• Analyze work tasks and develop Standard Operating Procedures, and Standard Work Instructions;
• Analyze production downtime and plan actions;
• Maintain systems to measure and categorize waste and seconds;
• Drive progress through a rigorous approach to process standardization by reviewing the process and identifying process
parameters to reduce process variability;
• Develop, monitor and execute project plans (Project Management);
• Evaluate the Statistical Process Control charts;
• Evaluate the main process parameters;
• Participating in root cause analysis investigations;
• Excellent math and statistical analysis skills
• Computer skills - Proficient in MS Project, Word, Excel, Access, PowerPoint, Outlook, AutoCAD/Inventor
• Understanding of Risk Management
Products: Air Conditioner

05/04/2020 – 02/02/2022 Manaus, Brazil
PROCESS ENGINEERING INTERN LG ELETRONICS DA AMAZÔNIA LTDA.

• Drive continuous improvement, identify improvement opportunities, cost savings, quality improvements, productivity, and
reliability.
• Analyze work tasks and develop Standard Operating Procedures, and Standard Work Instructions.
• Evaluate the Statistical Process Control charts.
• Evaluate the main process parameters.
• Participating in root cause analysis investigations.
• 5S knowledge and implementation preferred.
• Project implementation skills from initial planning stages to completion
• Excellent math and statistical analysis skills.
• Computer skills - Proficient in MS Project, Word, Excel, Access, PowerPoint, Outlook, AutoCAD/Inventor.
• Understanding of Risk Management.
Products: Liquid Crystal Module(LCM)

EDUCATION AND TRAINING

09/03/2023 – 19/11/2024 Barcelona, Spain
MASTER DEGREE IN BIG DATA AND BUSINESS INTELLIGENCE Escuela de Negocios Europea de Barcelona – ENEB

02/02/2017 – 19/12/2023 Manaus, Brazil
BACHELOR`S DEGREE IN CONTROL AND AUTOMATION ENGINEERING Centro Univesitario do Norte - UNINORTE

03/02/2016 – 23/12/2018 Manaus, Brazil
MECHANICAL TECHNICIAN Instituto Federal de Educação, Ciências e Tecnologia do Amazonas - IFAM

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