Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/12512651/

Work experience

Supervisor

from 06.2025 to 06.2026 (1 year)
Hmedix Supermarket and Store, Dnipro (Auto business and auto service)

Supervised and supported a team of staff to ensure smooth daily operations.
Assigned tasks and monitored employee performance and productivity.
Provided training and onboarding for new employees.
Handled customer inquiries, complaints, and resolved issues professionally.
Monitored inventory levels and coordinated stock replenishment.
Ensured compliance with company policies, safety procedures, and quality standards.
Prepared work schedules and managed staff attendance.
Maintained accurate records, reports, and operational documentation.

Customer support representative

from 06.2023 to 01.2025 (1 year 8 months)
Estingos place, Dnipro (Auto business and auto service)

Handling customer complain in a professional manner, de-escalating situations, and finding solutions to address concerns.

Customer support representative

from 01.2021 to 03.2023 (2 years 3 months)
Hmedix pharmacy and store, Dnipro (Auto business and auto service)

Handled Customer Inquiries Efficiently
Responded to an average of 50+ customer inquiries daily via phone, email, and chat, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.

Resolved Complaints Professionally
De-escalated complaints with professionalism and empathy, turning 80% of negative customer experiences into positive resolutions through effective communication and problem-solving.

Maintained Accurate Records
Accurately logged all customer interactions in the CRM system, ensuring up-to-date records for seamless follow-up and reporting.

Education

Federal University Wukari

Political Science, Dnipro
Higher, from 2017 to 2022 (5 years)

Additional education and certificates

Remote job training

June-July 2026

Knowledge and skills

• Diligence
• Ability to quickly learn new information
• Teamwork
• Ability to convince
• Ability to plan
• Communicability
• Receiving incoming calls
• Discipline
• Goodwill
• Conflict-free
• Attentiveness
• Honesty
• Adaptability
• Management of CRM

Language proficiencies

English — fluent

References

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Chief executive officer, Sbridgecore Global

Additional information

Additional Information;

* Experienced in providing customer support and supervising teams in fast-paced environments.
* Excellent written and verbal English communication skills.
* Self-motivated, reliable, and able to work independently with minimal supervision.
* Strong time management, organization, and multitasking abilities.
* Proficient in Microsoft Office and quick to learn new CRM systems and remote collaboration tools.
* Dedicated to delivering exceptional customer service and maintaining high productivity while working remotely.
* Flexible with different time zones and committed to meeting deadlines and performance targets.