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Work experience

Chief executive officer

from 03.2025 to now (5 months)
OLSKI, Дистанційно (Роздрібна торгівля)

Freelance remote work

Development of a startup from scratch with a limited budget, managing two distinct business directions:

1. Wowproduct Shop (Product Business in Saudi Arabia):
- Configuration and launch of advertising campaigns across Facebook, Instagram, and TikTok.
- Search and negotiation with suppliers to establish a reliable supply chain.
- Test and research of new product offers to optimize market fit and profitability.
- Pricing strategies development with profitability analysis based on average order value, approval rates, redemption rates, and advertising/administrative costs.
- Developement of delivery service efficiency by collaborating with logistics providers.
- Managing and performance improvement of call center operators.
- Design and creation of landing pages to support marketing campaigns.


2. Enigma (E-commerce Women’s Lingerie Store in Ukraine):

- Construction and administration of the e-commerce website using the Horoshop platform.
- Analysis and management of Google advertising campaigns to boost online visibility and sales.
- Cooperation with suppliers to secure quality inventory.
- Market presence expansion by integrating the store with Prom.ua and Bigl.ua platforms.
- Analysis of pricing strategies effectiveness to maximize ROI and competitiveness.
- Launching and managing of social media channels to engage customers and promote the brand.

Regional manager

from 07.2024 to 11.2024 (4 months)
Wyzbox (Iasi, Romania), Дистанційно (Роздрібна торгівля)

I joined Wyzbox together with my entire team from the previous company as a single unit, which I led to test the Middle East market.

Responsibilities:
1. Project management;
2. Performance management;
3. Process improvement;
4. Call center script development;

Achievements:
1. Increased buyout rate by 10%
2. Achieved an average upsell rate of 2.5 items per order
3. Reduced logistics expenses by 40% compared to initial values

Chief Executive Officer

from 09.2023 to 06.2024 (9 months)
UCT GENERAL TRADING LLC (Dubai, UAE), Інші країни (Роздрібна торгівля)

Responsibilities:

Same as on COO position +:
1. Crisis management
2. Implementation and managing of new E-Commerce projects for US and Middle East Markets
3. Coordination of advertising team goals and workflow.

Achievements:
The average monthly Net loss in 2024 was decreased by -$5-10K, if to compare with -$50K per month we got in the middle of 2023.

Recommendation:
[open contact info](look above in the "contact info" section) DMITRIY STEPANOV (Owner)

Chief Operating Officer

from 08.2018 to 08.2023 (5 years)
UCT GENERAL TRADING LLC (Dubai, UAE), Інші країни (Роздрібна торгівля)

Responsibilities:
1. Project Management;
2. Budgeting and financial analysis;
3. Process Optimisation and Strategic Planning;
4. Price establishment;
5. Purchases and Logistics;
6. Web traffic purchase;
7. Risk management and Problem Solving.

Achievements:
1. $1M+ Annual Net Profit of the controlled department;
2. New accesses to LatAm, African and Middle East markets (UAE, KSA, Oman, Qatar, Kuwait, Jordan, Kenya, Tanzania, Ghana, Uganda, Nigeria, Egypt, Mexico, Peru);
3. Call center offices establishements in Nairobi (Kenya), Cairo (Egypt);
4. Remote call center establishment in LatAm.
5. Successful transition and reorganization of the company's operational processes to remote work during COVID without any financial losses.

Head of the call center (English, Arabic, Hindi, Urdu speakers)

from 12.2016 to 08.2018 (1 year 8 months)
UCT GENERAL TRADING LLC (Dubai, UAE), Інші країни (Роздрібна торгівля)

Responsibilities:
1. Call Center Operations Management;
2. Performance Management;
3. Process Improvement;
4. Call-Center script development;
5. Guidance, coaching, and performance management;
6. Problem Solving.

Achievements:
1. While starting the project from scratch – I made it a big international family with 60+ workers from around 15 different countries;
2. Average upsale rate is 2.0+, crossale rate is 0.2 per confirmed order;
3. Low staff turnover rate.

Freelancer

from 04.2016 to 10.2016 (6 months)
Study.ua, Київ (Освіта, наука)

Main tasks:
1. Call center launch. Moving from analogue telephonic network to VoIP:
- Technical inquiry development;
- Miscalculation of expenses and budget for project realization and maintenance;
- Purchase of new phone numbers with most convenient call rates;
- Tendering of potential contractors. Subcontracting; Purchase of technical equipment. Service work desk arrangement;
- IVR announcement recording;
- Dynamic call tracking implementation for the needs of marketing department;
- Script development.

2. Implementation of the new CRM system:
- Integration of the new CRM system with VoIP;
- Script development of working in CRM. General process establishment. Elaboration of working with customers data sheet. Organization of cold and warm call scenarios through CRM databases;
- Work with IT developers;
- Adjustment of direct co-operation between departments by means of CRM and VoIP.

3. Basic activities:
- Adjustment of technical processes;
- Work with technical malfunctions;
- Resolving complaints and communication with problem clients;
- Work discipline monitoring.

Reason for leaving: End of contract.

RECOMMENDATION: Alexander Bresler (Owner)
[open contact info](look above in the "contact info" section)

Sales, Customer Support Supervisor; Team Leader

from 10.2015 to 02.2016 (4 months)
Brownbear Solutions, Київ (Фінанси, банки, страхування)

Responsibilities:
1. Process management;
2. Performance management;
3. Meeting (exceeding) Sales goals for department and company.
4. Guidance, coaching, and performance management
5. Problem Solving
6. Fraud prevention;
7. Monitoring and managing of the maintenance issues;
8. Communicating with other departments.

Achievements:
1. Building a team from scratch;
2. Ensuring a high level of motivation in the team;

Sales, Retention and Customer Support Supervisor

from 01.2014 to 07.2015 (1 year 6 months)
Webologic LTD, Київ (Телекомунікації, зв'язок)

Responsibilities:
1. Managing the customer support team of 50 people, supervising and coordinating customer support representatives from 7 online casinos.
2. Performance managing;
3. Problem solving;
4. Fraud prevention;
5. Refund and charge back prevention;
6. Communicating with other departments, management and partner companies to resolve problems and optimize working process;
7. Work and communication with VIP clients. Achievements: $80K+ average daily revenue of the controlled department

Achievements:
$80K+ average daily revenue of the controlled department

Trainer

from 04.2013 to 01.2014 (9 months)
Webologic LTD, Київ (Телекомунікації, зв'язок)

Responsibilities:
1. Personnel recruitment and personal data verification;
2. New employee orientation.

Achievements:
1. Constant achievement of the planned KPI`s;
2. Positive feedbacks from the new employees about training quality.

Sales manager

from 08.2012 to 03.2013 (7 months)
Webologic LTD, Київ (Телекомунікації, зв'язок)

- Calls and Upsells;
- Email messaging;
- Chat messaging;
- Work with database.

Form-master. Teacher of Geography. Head of the European Club.

from 08.2007 to 07.2012 (4 years 11 months)
Kyiv Business Lyceum, Київ (Освіта, наука)

Resposibilities:
1. 2007-2012 – tutor of two forms (Communicating and consulting with the parents of pupils; Extra-curricular activities; Maintaining good order and discipline among pupils.);
2. Geography teacher of 7th-10th forms. Have an experience as an instructor in National Independent External testing;
3. Coordination and maintenance of School European Club, including introductory optional subject for high school students - “European Studies”;
4. Implementation and development of interactive studying, including video lessons and MS Powerpoint presentations;
5. 2009-2012 - Organization and coordination of the annual international student exchange program among Ukrainian, Polish and German high school students;
6. 2009-2011 - Team training and participation in the annual Regional UN Model Student conference;
7. Participation in international projects: • Ukraine-Switzerland teachers conference “Living in Democracy” (Zurich, Switzerland, 2008) • International student forum “YES!” (Slavonice, Czech Rep, 2011; Vienna, Austria, 2012)

Achievements:
1. Successful graduation of 50+ kids after 5 years of tutoring;
2. Strong nerves ☺
3. Personal growth in leadership, tutoring, people and risk managing.

Education

Dragomanov National Pedagogical University

Nature Study Institute, Київ
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

Shopify Ecommerce 2023

3 monthes
Certificate

My COO Portfolio

2018 - 2024
Certificate

Knowledge and skills

• Неконфліктність
• Управління підприємством
• Управлінські навички
• Управління командою
• Систематизація бізнесу
• Уміння аналізувати
• Ведення CRM
• Управління бюджетами
• Робота в команді
• Управління проєктами
• Побудова відділу продажу
• Організація відділу продажу
• Організація роботи персоналу
• Чорний гумор
• Формування цін

Language proficiencies

• Ukrainian — fluent
• English — advanced
• Russian — fluent

References

• DMITRIY STEPANOV

  DMITRIY STEPANOV

  Owner, UCT GENERAL TRADING LLC

  Contact details are hidden

• Anastasiia Khokhriakova

  Anastasiia Khokhriakova

  COO, Wyzbox

  Contact details are hidden

• Pavel Shpolskiy

  Pavel Shpolskiy

  Owner, OLSKI

  Contact details are hidden

Additional information

Constantly working with people of different ages, nationalities, professions, and job titles. 17 years of experience in team management. Skilled at achieving desired results in a short time, even with limited resources. Capable of handling multiple tasks simultaneously.

Ready to build a business from scratch, find partners, and establish new B2B relationships. Experienced in creating, training, managing, and motivating new departments within a company. Extensive expertise in managing sales, customer support, logistics, finance, and advertising teams. Proficient in budgeting.

I always take personal responsibility for results.

In my work, I value stability and a growth-oriented approach.

I possess comprehensive knowledge of all e-commerce processes, including website development, product procurement, design, creation of promotional materials, advertising launch, logistics and cargo management, sales strategies and tactics, call center management, and budgeting. I am fully capable of hands-on participation and executing these tasks myself.

Do have skills and hands-on experience with Google Ads, Meta Ads, TikTok Ads, Photoshop, Canva, CapCut, Figma, and Excel for creating advertisements, designing, video editing, and data analysis.


Holder of a Category B driver’s license. Personal vehicles: Volkswagen Polo, Kia Mohave.

Willing to attend the office, but only after the end of martial law.

Dont accept mandatory dress codes or restrictions on clothing style, except for rare occasions.