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Valeria Kharchenko
SDR MANAGER / ACCOUNT MANAGER / PROJECT MANAGER

PROFESSIONAL SUMARY
Results-driven operations and client relations professional with 1.5+ years of
experience in U.S. logistics. Skilled in load coordination, negotiation and
account management. Proven ability to build strong relationships with brokers
and carriers, manage high-value shipments and resolve issues in fast-paced
enviroments. Fluent English, communication and organizational skills.

CONTACT
PROFESSIONAL EXPERIENCE
[open contact info](look above in the "contact info" section) DISPATCHER / U.S. LOGISTICS COMPANY March 2025 - present

Managed end-to-end freight operations for U.S. carriers and brokers,
[open contact info](look above in the "contact info" section)
ensuring smooth shipments, on-time delivery and high customer
satisfaction
Kyiv, Ukraine
Sourced and booked freight loads daily using DAT and
Truckstop, matching the best rates and conditions for carries.
Negotiated freight rates with brokers, consistently securing
EDUCATION higher margin.
National Aviation University Managed 3-5 active drivers at the same time and
coordinated all shipments details.
Bachelor’s degree in Aviation
Logistics Handled high-value and oversized projects up to $45,000,
2020-2024 Kyiv, Ukraine including permits and escorts.
Prepared and processed all required documentation( BOL,
Rate Confirmation, Permits, TONU, etc.,).
SKILLS
Monitored shipments from pickup to delivery, tracked ETA and
Communication provided regular updates to all parties.
CRM sysyems Resolved issues in transit: delays, breakdowns, accidents,
TruckStop route changes, cancellations.
Negotiated TONU compensation and solved disputes with
DAT
brokers and carriers.
Microsoft Excel Made up to 75 outbound calls per day and processed 2-3
loads daily

LANGUAGES
Ukrainan Native

English B2+ (Upper-Intermediate)

Problem-solving Strong communication Organizational and
and decision making and negotiation skills multitasking abilities