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Customer support representative

Age:
29 years
City of residence:
Kyiv
Ready to work:
Remote

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Onor-obasi Omang Ntui
[open contact info](look above in the "contact info" section) 08081124329 Abuja, Nigeria

PROFILE
Licensed Medical Doctor with solid clinical and analytical skills to provide professional and well-
informed clinical knowledge and experience in an organization.
Driven and detail-oriented with the ability to learn fast and thrive in high pressure environments

EDUCATION
Bachelor of Medicine Bachelor of Science (MBBS) 09/2013 – 06/2019 | Sumy, Ukraine
Sumy State University
Core subjects include Internal medicine, Pediatrics, Surgery, Obstetrics and Gynecology, Social
medicine, Emergency medicine.
Data Analytics Certification 04/2024 – 05/2024 | Nigeria
Heels and Tech

PROFESSIONAL EXPERIENCE
Virtual Assistant 01/2024 – present | Remote, Nigeria
Elhanan Ventures Limited
Handled 90+ inbound calls weekly from clients to provide insights on available products and ensure


effective communication to close sales.
Conducted pre-sales engagement over the phone.


Collated and updated clients information.


Made use of communications and computer programs (Amazon workspace, dialer 2,0, slack, excel


sheet and skype).
CMR management.


Liaised with the sales team to develop onboarding materials based on frequently asked questions and


improved the efficiency by 30%.
Managed dissatisfied customers by using problem management skills to address issues before


escalating to senior management for urgent resolution.
Digital Telemarketer 06/2023 – 12/2023 | Remote, Nigeria
Seldery Integrated Services
Conducted periodic market research and user surveys to identify customer needs.


Researched market and customer trends to gain insights into customer needs which helped in


understanding the customer and informing design direction.
Prepared thoroughly detailed reports based on market findings, insights, and gave recommendations


based on findings.
Managed inventory and ensured it was kept up-to-date at all times using Microsoft Excel.


Scouted and reached out to influencers - local and international, that aligned with company values,


for collaborations.
Systematic arrangement of items at warehouse and ensured all items were stored in good condition


for delivery.
Medical officer 05/2022 – 05/2023 | Abuja, Nigeria
Economic And Financial Crime Commission
Provided compassionate and empathetic treatment to 15+ patients per day, analyze lab tests and


blood work to identify abnormalities, monitor blood pressure, and prescribe medication to treat
chronic and non-life threatening illnesses.
Reviewed results of investigations and developed case-specific treatment plans


Summarized patient's cases during call hours for effective referral and management at tertiary clinic.


House-Officer 03/2021 – 04/2022 | Abuja, Nigeria
Federal and Medical Center
Clerked 100+ patients and provided detailed case summaries during team reviews for effective and


timely medical management.
Prepped patients for medical procedures & assisted in both minor and major operations.


Corresponded patient clinical status in a timely manner to senior doctors and colleagues to ensure


adequate and timely care.
Catheterized female and male patients for both preventive and therapeutic purposes.


Medical intern 12/2019 – 02/2020 | Abuja, Nigeria
King Care Hospital
Clerked and triaged patients at the Accident and Emergency section before referring for specialist


care.
Summarized patient case notes ahead of ward rounds to ensure effective and timely review of each


patient.
Secured intravenous access and administered medications to patients as required.


LANGUAGES
English Ejagam Russian

SKILLS
Critical thinking and Effective Conflict Resolution
Decision-making Communication Skills
Microsoft Suite
Efficient Case-note Data Entry
Empathetic and
taking
Zoho desk Costumer focus
Attention to Details
Problem solving

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