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Customer support representative
- City:
- Lviv
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Oleksandr Suprunenko
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section)
Professional skills
Soft skills: problem-solving, Proficiency in Bitrix24, Languages: German (B2),
leadership, multitasking, Hubspot, Zoho, Microsoft English (C1), Ukrainian
attention to detail 365, AI software
Education
2020 - Lviv National Medical University - Doctor of Medicine, MD
Work experience
TM Shipping Successfully handled a high volume of inbound calls from
customers demonstrating excellent communication and
Sales Specialist/Logistics customer service skills.
03/2022 - 07/2023 Conducted detailed assessments of customers' needs, providing
accurate and competitive estimates in accordance with their
requirements.
Maintained a consistently high rate of deals, regularly achieving
monthly and quarterly sales targets.
Created and maintained strong client relationships through effective
communication, follow-up and support after the deal was closed.
Continuously updated and maintained the database to ensure
accuracy and relevance.
Farlooking Communicated effectively with customers via phone, email,
and live chat, delivering prompt and professional support to
Customer Support agent
resolve inquiries and issues.
09/2023 - 08/2024
Demonstrated exceptional customer service skills,
consistently achieving high customer satisfaction ratings
and positive feedback.
Quickly adapted to company processes and tools,
achieving KPIs and QC scores within the first three months
that matched or exceeded those of experienced agents.
Managed a high volume of customer interactions while
maintaining accuracy, efficiency, and a positive attitude.
Identified customer needs, provided tailored solutions, and
escalated complex issues to the appropriate departments
when necessary.
Consistently met or exceeded monthly performance
targets, including response time, resolution rate, and
customer retention metrics.
Achievements
2021 - TestDaF C1 ( TDN 4.25 )
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Professional skills
Soft skills: problem-solving, Proficiency in Bitrix24, Languages: German (B2),
leadership, multitasking, Hubspot, Zoho, Microsoft English (C1), Ukrainian
attention to detail 365, AI software
Education
2020 - Lviv National Medical University - Doctor of Medicine, MD
Work experience
TM Shipping Successfully handled a high volume of inbound calls from
customers demonstrating excellent communication and
Sales Specialist/Logistics customer service skills.
03/2022 - 07/2023 Conducted detailed assessments of customers' needs, providing
accurate and competitive estimates in accordance with their
requirements.
Maintained a consistently high rate of deals, regularly achieving
monthly and quarterly sales targets.
Created and maintained strong client relationships through effective
communication, follow-up and support after the deal was closed.
Continuously updated and maintained the database to ensure
accuracy and relevance.
Farlooking Communicated effectively with customers via phone, email,
and live chat, delivering prompt and professional support to
Customer Support agent
resolve inquiries and issues.
09/2023 - 08/2024
Demonstrated exceptional customer service skills,
consistently achieving high customer satisfaction ratings
and positive feedback.
Quickly adapted to company processes and tools,
achieving KPIs and QC scores within the first three months
that matched or exceeded those of experienced agents.
Managed a high volume of customer interactions while
maintaining accuracy, efficiency, and a positive attitude.
Identified customer needs, provided tailored solutions, and
escalated complex issues to the appropriate departments
when necessary.
Consistently met or exceeded monthly performance
targets, including response time, resolution rate, and
customer retention metrics.
Achievements
2021 - TestDaF C1 ( TDN 4.25 )
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The candidate's resume is posted at https://www.work.ua/resumes/12728635/