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Даніл
Customer support representative
- Considering positions:
- Customer support representative, Менеджер з підтримки клієнтів
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/12776176/
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DANIL KLYMENKO
ABOUT
Customer Support Specialist with 1 year of experience in academic services industry. Skilled in high-
volume live chat, phone calls and email communication, customer-oriented performance, and urgent
order management. Consistently maintaining high customer satisfaction while handling complex
escalation cases and payment disputes.
EXPERIENCE
March 2025 - UvoTeam
February 2026 Customer support representative, Kyiv
Managed 70+ daily live chats and tickets while maintaining <2 min first response
time.
Handled urgent academic orders (4–12h deadlines).
Reduced refund requests by proactively clarifying order requirements.
Coordinated with writers and QA to resolve escalation cases.
Helped customers and provided step by step instructions on how to place an order,
making a sale.
EDUCATION
September 2024 Український державний університет імені Михайла Драгоманова
- Present Спеціальність: Переклад. Англійська + Французька
September 2022 Київський національний університет будівництва і архітектури
- June 2024 Спеціальність: Компютерні науки
HARD SKILLS
Ticketing, emails management
Written business English (B2+/C1)
Polish (B2)
CRM systems and knowledge management software (Intercom, Twilio, Helpcrunch,
Confluence)
Payment dispute handling
High-volume live chat handling
Cross-team coordination (QA / writers / tech team)
SOFT SKILLS
Attention to detail
Emotional resilience
Conflict resolution
Fast adaptivity
Strong written business English
PERSONAL INFORMATION
Name
Danil Klymenko
Residence
Ukraine, Kyiv
Contacts
Number: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
ABOUT
Customer Support Specialist with 1 year of experience in academic services industry. Skilled in high-
volume live chat, phone calls and email communication, customer-oriented performance, and urgent
order management. Consistently maintaining high customer satisfaction while handling complex
escalation cases and payment disputes.
EXPERIENCE
March 2025 - UvoTeam
February 2026 Customer support representative, Kyiv
Managed 70+ daily live chats and tickets while maintaining <2 min first response
time.
Handled urgent academic orders (4–12h deadlines).
Reduced refund requests by proactively clarifying order requirements.
Coordinated with writers and QA to resolve escalation cases.
Helped customers and provided step by step instructions on how to place an order,
making a sale.
EDUCATION
September 2024 Український державний університет імені Михайла Драгоманова
- Present Спеціальність: Переклад. Англійська + Французька
September 2022 Київський національний університет будівництва і архітектури
- June 2024 Спеціальність: Компютерні науки
HARD SKILLS
Ticketing, emails management
Written business English (B2+/C1)
Polish (B2)
CRM systems and knowledge management software (Intercom, Twilio, Helpcrunch,
Confluence)
Payment dispute handling
High-volume live chat handling
Cross-team coordination (QA / writers / tech team)
SOFT SKILLS
Attention to detail
Emotional resilience
Conflict resolution
Fast adaptivity
Strong written business English
PERSONAL INFORMATION
Name
Danil Klymenko
Residence
Ukraine, Kyiv
Contacts
Number: [
Email: [
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The candidate's resume is posted at https://www.work.ua/resumes/12776176/