Денис

Denys Yerchenko
Customer Support | Technical Support | Sales
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Lviv, Ukraine [open contact info](look above in the "contact info" section)
yerchenko-521890143
Remote
Available immediately
From USD 1300 net
@mindfreakdenny

Customer support and technical support professional with approximately 5 years of experience
working with customers across multiple industries. Skilled in phone, email and live chat support, with
additional experience in sales, quality assurance and back-office operations. Strong B2 English and
hands-on experience supporting customers from the US, Canada and the UK.

Professional Experience
Technical Support Specialist, TechVill 06/2025 – 06/2026
Collaborated with multiple departments, including sales, dispatch, field Lviv, Ukraine
technicians, and accounting, to ensure smooth day‑to‑day operations for a
Canadian appliance repair company. Reviewed and audited service bookings
to identify scheduling errors, logistical issues, and technician assignment
discrepancies. Prepared operational reports, including technician mileage,
working hours, and daily booking capacity. Created and maintained service
area maps based on postal codes to optimize technician routing and
coverage. Assisted with troubleshooting internal platform issues and
coordinated with software technical support to resolve system bugs and
operational problems.

Customer Care Agent, Evateck 04/2025 – 06/2025
Provided customer support for BabyQuip, assisting clients via phone, email, Lviv, Ukraine
and live chat with inquiries about baby equipment rentals, pricing, bookings,
and service‑related issues. Resolved customer concerns and ensured a high
level of customer satisfaction. Additionally, supported a U.S.‑based logistics
project by monitoring freight shipments, providing regular status updates to
shippers and receivers, coordinating with drivers, and managing
communication regarding delays, accidents, and other transportation issues

Contact Center Agent, Simply Contact 12/2024 – 03/2025
Handled inbound calls from Wizz Air customers, assisting with Lviv, Ukraine
booking‑related inquiries, service requests, and issue resolution. Provided
information on fares and additional services, coordinated with airports
regarding special passenger requests, including assistance for passengers
with disabilities, and ensured a high standard of customer service.
Junior QA Engineer, Gameloft 11/2019 – 03/2020
Performed manual testing of mobile games, including titles such as Asphalt Lviv, Ukraine
9, across multiple platforms (iOS, Android, and macOS). Executed and
occasionally created test cases, documented test results, identified and
reported bugs, and collaborated with the development team to help ensure
product quality and stability.

Production Operator, Lacroix Electronics 09/2017 – 02/2018
Processed and tracked electronic circuit boards by labeling, scanning, and Kwidzyn, Poland
updating inventory records in the production system. Operated
manufacturing equipment and assembly lines, installing electronic
components such as resistors and capacitors, configuring machinery, and
ensuring products were properly soldered according to quality standards.

Shop Assistant/Cashier, MYASO 03/2017 – 08/2017
Assisted customers with selecting clothing by providing advice on size, style, Lviv, Ukraine
color, and product availability. Processed purchases and handled cash and
card transactions at the checkout while delivering excellent customer service.

Shop Assistant/Cashier, Bershka 08/2015 – 01/2017
Assisted customers with selecting clothing by providing advice on size, style, Lviv, Ukraine
color, and product availability. Processed purchases and handled cash and
card transactions at the checkout while delivering excellent customer service.

Call Center Agent, ARCE Contact Center 11/2014 – 07/2015
Handled inbound customer calls, assisted clients with technical, billing, and Lviv, Ukraine
general inquiries, resolved issues efficiently, and promoted additional
products and services through cross‑selling and upselling.

Sales Manager, Allbiz 06/2014 – 09/2014
Sold premium advertising services to users of the company's online platform, Lviv, Ukraine
helping them promote their products and services. Consulted clients on
digital marketing solutions, including Google contextual and teaser
advertising campaigns, to improve their online visibility and sales.

Call Center Agent, Adelina Call Center 06/2011 – 06/2014
Handled inbound customer calls, assisted clients with technical, billing, and Lviv, Ukraine
general inquiries, resolved issues efficiently, and promoted additional
products and services through cross‑selling and upselling.

Education
Bachelor's Studies (not completed), Ivan Franko National University of Lviv 09/2008 – 05/2009
Completed the first year of Bachelor's studies. Lviv, Ukraine
 Skills Languages
Customer Support English
Phone, email and live chat support, customer
Ukrainian
communication, issue resolution
Russian
Technical Support
Troubleshooting, ticket management, ticket
escalation

CRM Systems
HubSpot CRM, ServiceTitan

Manual QA Testing
Test execution, bug reporting, Jira

Operating Systems
Windows, macOS, iOS, Android (advanced user)

Microsoft 365
Word, Excel (basic), Outlook, Teams

Google Workspace
Gmail, Docs, Sheets, Drive, Calendar, Meet

Collaboration Tools
Slack, Trello

AI Productivity Tools
ChatGPT, Claude, Gemini, Grok

Operational Reporting
Performance reports, booking audits, technician
capacity reporting

Interests
Technology — following new technologies, digital trends, and innovations, Consumer Electronics —
exploring new gadgets, devices, and consumer technology, Exploring New Software & Operating
Systems — trying new software, learning operating systems, and discovering useful features and tools,
AI Tools — exploring AI applications and using modern AI tools for learning and productivity, English
Language Learning — continuously improving English through daily practice and communication, PC
& Mobile Gaming — enjoying PC and mobile games while exploring game mechanics, technology, and
user experience