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Leonid Bragin
KYC / Onboarding & Verification Specialist
[open contact info](look above in the "contact info" section) • Telegram: @pewpew2 • Nikopol, Ukraine • Remote

KEY SKILLS
• KYC document verification — checking authenticity and conformity of customer data
• Comparing information against regulatory standards and internal procedures
• In-depth checks and validation across large volumes of data
• Strong attention to detail and confidentiality (NDA) compliance
• Google Workspace (Docs, Sheets) — record-keeping and reporting
• Customer communication (email & chat); teamwork on complex cases; meeting KPIs

WORK EXPERIENCE
Document Verification & Customer Support Specialist February 2025 – Present
Papaya Ltd — Remote
• Verify and validate customer-submitted documents and personal data, checking authenticity and
conformity with internal requirements (KYC).
• Compare submitted information against established standards and internal procedures; perform
additional in-depth checks when needed.
• Communicate with customers by email to request, confirm and clarify documentation.
• Maintain accurate records and reports while following confidentiality and data-protection standards.
Customer Support Operator (Chat) January 2024 – December 2025
BitCapital — Remote
• Provided live-chat customer support for a consumer lending / credit service (Ukrainian and Russian).
• Assisted customers with loan applications, account questions and issue resolution.
• Handled inquiries promptly while following company scripts, policies and quality standards.

EDUCATION
Bachelor’s Degree, Automation, Computer-Integrated Technologies and Robotics 2026
Ukrainian State University of Science and Technologies, Dnipro

LANGUAGES
Ukrainian — Native (C2) | Russian — Native | English — B2