Ірина

Iryna Bielodied
Personal
Customer-focused specialist with experience in banking and IT, a solid understanding of the software
Name development life cycle (SDLC), and proficiency in analyzing and resolving client inquiries.
Iryna Bielodied Background in financial services, knowledge of payment systems and banking software, familiarity
Address with accounting systems, and capability to work with documentation and regulatory compliance.
Ukraine Strong communication skills and attention to detail, adept at working with both technical teams and
Kyiv
clients to troubleshoot and resolve issues efficiently.
Phone number
[open contact info](look above in the "contact info" section)
Work experience
Email
[open contact info](look above in the "contact info" section)
Date of birth Client Service Specialist 2020 - 2021
06-06-1994 PJSC PrivatBank, Kyiv
Marital status Provided consultations on banking services and financial products.
Married
Managed client inquiries and processed financial transactions.
Worked with internal banking systems, helping users navigate and resolve issues related to the
Languages system’s functionality.
Ensured high‑quality customer service by quickly addressing and resolving client concerns.
English B1
Accounting support 2021 - 2023
Ukrainian Native
LLC Unity-Bars, Kyiv
Prepared reports on completed work and supporting documentation.
Worked with accounting software and tax reporting.
Managed tender documentation and coordinated with regulatory authorities.

Education and Qualifications

Master Sep 2013 - Jan 2018
Kyiv National University of Trade and Economics, Kyiv
Program Subject Area "Finance, banking and insurance"
Study Program "Banking"

Skills

Hard Skills:
Basic knowledge of Postman, HTML/CSS – Understanding of web page structure and styling
principles.
API fundamentals – Familiarity with API operations, request‑response flow, and interaction with
services.
Agile methodology and frameworks – Knowledge of Agile principles and its frameworks (e.g.,
Scrum, Kanban), understanding of iterative development processes.
I actively expand my knowledge and language proficiency by reading books in English.
Soft Skills:
Attention to detail – Strong ability to ensure accuracy and precision in documentation and various
types of reports.
Documentation proficiency – Experienced in creating and managing structured documentation for
financial, technical, and operational processes.
Strong problem‑solving and communication skills – Able to explain technical issues in simple
terms and liaise effectively with both clients and technical teams.