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[open contact info](look above in the "contact info" section)
MAKSYM KULYK [open contact info](look above in the "contact info" section)
Technical support, writing Facebook: Profile Link

SKILLS

Hard Skills and Knowledge
Documentation management, ability for creating comprehensive or concise instructions for end users
SQL (basics, self -learned)
Python (basics, self -learned),
Domain names, DNS, WHOIS
Webhosting fundamentals
Networking basics, Internet protocols
Email issues troubleshooting and investigation
MS Office

Soft Skills
Technical state of mind
Strong written and verbal communication skills
Time management, multitasking
Analytical and logical thinking

Languages
Fluent in English (B2 spoken, C1-C2 written) Ukrainian
and Russian (native)

WORK EXPERIENCE

TECHNICAL SUPPORT SPECIALIST - GeeksForLess – May 2024 – present
• Providing technical support services to customers and partners, related to domain names registration, DNS,
webhosting, email services, databases, etc.
• Creating comprehensive instructions for end users, explaining complex terms in simple words, hands-on assistance with
resolving technical issues
• Investigation of technical issues with internal tools, troubleshooting, testing software, and escalation.
• Interaction with ticketing systems, including Jira, processing tickets, escalations.
• Technical expertise included, but not limited to:
- Domain names registration, WHOIS, domain registration, transfer, and renewal processes.
- Webhosting: VMS management, FTP/File Management, .htacess configuration, etc.
- Email Services: POP3, IMAP, SMTP, SPF, DKIM, DMARC, and email client configuration (Outlook, Thunderbird),
testing via telnet/openssl, analysis of logs and email headers
- Other: Website security (SSL installation and troubleshooting), database management (MySQL, phpMyAdmin)

SAFETY DEPARTMENT SPECIALIST – Delta Express/Ontrack Transportation –February 2022 – April 2024
• Problem-solving and crisis management
• Compliance and claims management
• Interaction with CRM systems, working with documentation (claim presentations, claim denial letters, letters of
exclusivity, cargo release letters, temperature/humidity reports)
• Liaising with contractors, brokers, customers, and insurance companies
• Loss mitigation and customer support

• Project management (developing a refrigerated goods transportation project, contributing to project planning,
coordination, and implementation)

EDUCATION

• MASTER'S DEGREE IN PHILOSOPHY (IN PROGRESS)
Taras Shevchenko Kyiv National University
Expected graduation: 2025
• BACHELOR'S DEGREE IN PHILOSOPHY (COMPLETED, WITH HONORS)
Taras Shevchenko Kyiv National University (graduated in 2023)
Recognized for scholarly publications in specialized journals related to the field.

ADDITIONAL TRAINING

• English Language Course, English Prime (1.5 years)
• Python Essentials, Cisco Networking Academy
https://github.com/MaksimKulik/Python-projects
• SQL course, Codecademy