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Viktoriia Liubka
Edmonton, AB T5G 1E6 | 587-973-5379 | [open contact info](look above in the "contact info" section)

Summary
Enthusiastic and detail-oriented customer support associate with over 5 years of experience in customer-facing roles.
Resolving complex inquiries, verifying customer documentation, and providing technical assistance with clarity and
empathy. Passionate about delivering exceptional customer experiences.
Currently I'm looking for a remote opportunity to support a big personal goal and bring my experience, motivation, and
energy to a team that values impact.

Skills
Customer Service Multitasking Ability
Communication Skills Organizational
Conflict Resolution, Empathy, Patience Adaptability and quick learner
Documentation Review and Accuracy Ability to work independently
Time Management Proficient in Excel, Outlook, Google Docs, Sheets, Gmail,
Calendar, etc

Experience
PROPERTY & LEASING SPECIALIST | 10/2023 - Current
Boardwalk - Edmonton, AB
Provided daily customer support via email, phone, and residents' portal, handling inquiries, account access issues,
and document verification for over 500+ residents with professionalism and accuracy.
Maintained full occupancy by coordinating virtual and in-person viewings, pre-qualifying applicants, and processing
online rental applications from prospects with diverse backgrounds via electronical signing system.
Managed end-to-end leasing administration including lease agreements, renewals, leaseholder changes, and
tenant onboarding.
Coordinated with cross-functional teams to resolve maintenance, payment, and leasing issues, while managing
sensitive data and ensuring compliance.
Prepared and submitted operational reports (daily, weekly, monthly) to management, tracking key metrics in
leasing, maintenance, and financial performance.

REMOTE SALES MANAGER | CUSTOMER SERVICE | 01/2022 - 01/2023
"Pythagoras" Online Mathematic School - Lviv
Held virtual consultations with parents and students, offering personalized program solutions, and guiding them
through enrollment.
Worked closely with teachers and administrators to ensure a smooth onboarding process and an efficient student
experience.
Converted leads into clients through warm calls, personalized follow-ups, and empathetic communication.
Updated CRM records, tracked progress, and provided weekly updates to the school owner through Zoom
meetings.
Helped increase enrollment by 25% with clear, trustworthy presentations.
RENTAL AGENT | 07/2020 - 01/2022
Galich Expert - Lviv, Ukraine
Promoted client properties on websites and social media.
Created marketing strategies to boost property rental potential and generate more leads.
Conducted property viewings virtual and in person and provided clients with market insights to help them make
informed decisions.
Managed contracts and negotiations, ensuring smooth sales and exceeding customer expectations.

Education and Training
Lviv Polytechnic National University - Lviv, Ukraine | Bachelor of Science
International Relations, 06/2020