Contact information

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Work experience

Customer Success Representative

from 04.2025 to 05.2026 (1 year 2 months)
Lionentry, Remote (IT)

•Managed customer inquiries via email and chat using Zendesk

•Provided detailed guidance on product usage and service functionality

•Maintained high-quality written communication in English

•Monitored recurring customer issues and contributed to knowledge base improvements

•Collaborated with internal teams to resolve complex or escalated cases efficiently

Marketing Campaigns Support Representative

from 01.2022 to 03.2025 (3 years 3 months)
SQA Solution, Remote (IT)

Monitoring and moderating marketing campaigns to ensure quality control, compliance with company standards, and adherence to legal requirements.
Conducting quality assurance checks on campaigns to evaluate content
accuracy and verify client adherence to agreed-upon payment plans.
Troubleshooting campaign issues, optimizing marketing «flight» schedules, and supporting the effective execution and delivery of campaigns.
Collaborating with account teams to resolve client issues efficiently.

Executive Assistant of the director

from 10.2012 to 11.2021 (9 years 2 months)
Precedent Academics, Remote (Education and science)

Leading the recruiting project, adult online learning facilitation, research projects etc.

PR manager

from 04.2011 to 10.2011 (7 months)
Inter Plus Company, Bila Tserkva (Metallurgical industry, metalworking)

Establishing and supporting new business contacts. Creating a positive image of the company

Advertising spaces sales manager

from 04.2008 to 01.2011 (2 years 10 months)
Advertising Agency «Аlliance», Bila Tserkva (Marketing, advertising, and PR)

Supporting orders from 0 to long term cooperation

English interpreter

from 06.2005 to 04.2008 (2 years 11 months)
Demetra Company, Bila Tserkva (Agriculture, agribusiness)

• Written and oral translation of manuals, technical documentation
• Supporting a work of foreign engineering services on the Ukrainian sites

Consultant-Dealer

from 12.2002 to 11.2003 (1 year)
ZАТ «АІСЕ Ukraine», Kyiv (Auto business and auto service)

Consulting and dealing for the services of the company

Reception

from 10.2001 to 06.2002 (9 months)
Ukrainian Education Center, Kyiv (Education and science)

• Supporting visitors, searching for needed literature, registration at the library, keeping the library data, checking out and checking in the books of the UEC library
• Controlling the behavior of the visitors according to the rules of the UEC;
• Working with incoming and outgoing phone calls

Education

Taras Shevchenko National University of Kyiv

Political Science / Social Sciences, Kyiv
Higher, from 1997 to 2002 (5 years)

Language proficiencies

English — advanced

Additional information

Customer Support and Customer Success professional with extensive remote experience in high-volume, KPI-driven environments. Skilled in Zendesk-based email support, issue resolution, and cross-functional collaboration. Proven ability to handle up to 16 tickets per hour while maintaining quality standards and SLA compliance. Strong background in QA, moderation, and customer communication within fintech-adjacent and digital operations environments. Fluent in English (C1) with excellent written communication skills. Seeking remote, email-based Customer Support / Customer Success roles in fintech or SaaS companies.