Анна

NESTERENKO ANNA
BUSINESS ANALYST
Italy • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) •

SUMMARY

Experienced Business Analyst with a strong background in fintech, and analytics. Proven expertise in requirement analysis,
process optimization, and data-driven product development to drive business growth. Skilled in defining product vision,
leading cross-functional teams, and translating business needs into actionable strategies. Passionate about enhancing user
experience, optimizing workflows, and delivering scalable solutions.

SKILLS

- Experience in defining product vision, strategy, and roadmap
- Strong knowledge of business and system analysis principles
- Requirement gathering, user research, and market analysis
- Optimizing business processes and workflows
- Creating detailed product and technical documentation
- Proficiency in Google Analytics, Amplitude, Mixpanel, and Hotjar for user behavior tracking and product analysis
- A/B testing and hypothesis validation using Optimizely, Google Optimize
- Strong knowledge of SQL for data analysis
- Understanding of data visualization tools (Tableau, Looker, Power BI) for reporting and decision-making
- Experience in working with diagrams (UML, BPMN, ER-Model)
- Proficiency in wireframing and prototyping tools (Figma, Moqups)
- Experience in creating clickable prototypes and designing WEB & Mobile interfaces
- Deep understanding of the blockchain domain
- Experience with CRM software and its customization
- Languages: Ukrainian, Russian, Italian (A2), Upper-intermediate English(B2)

PROFESSIONAL EXPERIENCE

PRODUCT OWNER / BUSINESS ANALYST
DEV.PRO 01.2021 - 08.2026
Development of analytics and payment systems for merchants to gain insights into their business performance and
competitive landscape.
● Defined product vision and roadmap based on business needs and market research
● Conducted business analysis to identify customer pain points and improve product functionality
● Configured and optimized the CRM platform to align with business processes and enhance operational efficiency
● Designed and implemented workflows to automate key processes and improve user experience
● Created detailed diagrams of current and target business processes for optimization
● Led cross-functional collaboration between developers, analysts, and stakeholders to ensure seamless product
development
● Managed CRM integration with third-party systems for centralized data access and efficient information exchange
● Developed training materials and provided onboarding sessions for staff using the CRM
● Gathered feedback from users and stakeholders to drive continuous product improvements
● Monitored key product metrics and proposed data-driven enhancements

BUSINESS ANALYST
LEAD BUSINESS ANALYST
PARTIDA 02.2019 – 12.2020
Development of a centralized cryptocurrency exchange and various user engagement and project support tools, starting from
the ICO stage.
● Worked in the cryptocurrency domain, focusing on exchange development

● Conducted competitive product analysis to identify market trends
● Developed product documentation regulations and standards
● Identified business needs and translated them into functional requirements
● Created product strategies and concepts to align with business goals
● Built and maintained a Support Knowledge Base
● Led system prototyping efforts and collaborated with the design team
● Managed the design department and led the business analysis team

UI/UX DESIGNER
INN4SCIENCE 02.2017 – 02.2019
I was responsible for designing user-friendly and efficient interfaces for cryptocurrency-related products. My team focused on
developing the admin panel for a cryptocurrency exchange, ensuring smooth management and operational processes.
● Developed the UI/UX structure for a cryptocurrency exchange, enhancing user experience
● Created website layouts with a focus on usability and responsive design
● Wrote project documentation, including concepts, technical specifications, and use cases
● Collaborated with developers and analysts to implement interfaces
● Conducted user scenario research and design testing

EDUCATION
NATIONAL TECHNICAL UNIVERSITY "KHARKIV POLYTECHNIC INSTITUTE" Kharkiv, Ukraine
Master of Geometric Modeling and Computer Graphics September 2016 - December 2021