Іванна

Junior Project Support

Ivanna Yakymiv
Lviv · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
www.linkedin.com

Summary

Experienced Junior Project Support with over 5 years in related roles including community
management and educational administration. Strengthened by a technical foundation as a
QA Engineer for 2 years, I excel in optimizing operational processes and enhancing service
efficiency. Driven by a passion for problem-solving and continuous improvement, I am
committed to supporting organizational goals through innovation and collaboration.

Experience

ORS Consulting
Operational Support Specialist · 10/2023 – 02/2025

Provided IT support and operational assistance. • Tracked project costs and supported
project management restructuring (migration from SharePoint to Teams). Managed project
document access. • Prepared draft invoices (Norway), logged timesheets (UK) and issued
call-offs under framework agreements. • Participated and coordinated business trips, and
supported event planning. • Updated employee CVs according to company template. •
Managed over 55 corporate accounts (licenses, hard and software issues) and ensured
cyber security compliance. Cyber security has been implemented from scratch. • Developed
software list (required and optional) for company. Tested programs and prepared user
guides according to implementation changes.

Ericsson
Quality Assurance Engineer · 03/2023 – 06/2023

Tested a web application for mobile communication, provided customer support in chat.

LG Sonic
Quality Assurance Engineer · 01/2025 – 02/2025

Set up and configured Jira and Confluence from scratch, gathered software requirements
from customers, conducted testing, and wrote documentation.
 Logivations
Quality Assurance Engineer · 12/2021 – 03/2023

Tested web applications involving 3D simulation, AI, and object recognition technologies.
Organized and led team review meetings, and updated customer documentation.

‘Redmood’| SMM Agency
SMM Assistant (Covered maternity leave) · 01/2020 – 10/2020

• Engaged customers through Instagram giveaways. • Created posting on social media •
Designed simple visuals, and edited videos. • Handled small tasks like calling clients to
schedule or reschedule meetings, inquiring about prices and terms from contractors.

‘Startup Depot’| Incubator & Coworking
Community Manager · 07/2017 – 03/2018

• Managed full office (120 people - startups) lifecycle (coordinated supplies, cooperated with
vendors, supervised service staff) • Reconstructed of a huge area of 600 m². • Maintained
financial and documentary reporting for a long-term grant project. • Recruited staff and
conducted interviews. • Recorded office expenditures and managing the budget. • Managed
office space in terms of customer reception. • Managed community by organizing internal
events. • Prepared representation zone and correspondence for conferences (IT Arena). •
Proactive and preventive approach.

‘Speak’ | English School
Educational Administrator · 07/2015 – 12/2016

• Sales (by phone and at promotional events) • CRM management • Investigated
competitors' market • SMM • Organized educational documents on Google Drive
Hard skills and tools

Sales experience CRM (tracking and updating)

Customer Documentation & Product Updates Accounting (Xledger, FreeAgent)

Microsoft 365 (Advanced) SharePoint (Administration & Support) Confluence, JIRA

Intune, Defender, Microsoft Entra Admin Center Cybersecurity Compliance

Methodologies: Kanban, Scrum, Agile Initiative

Customer Support & Technical Assistance Cross-Functional Collaboration

Problem-Solving Adaptability HTML, CSS Postman, Swagger, SoapUI

Database (db) ClickUp, Figma, Canva Adobe, Foxit

Education

Master in Physics View certificate

Lviv National University of Ivan Franko · 09/2010 – 06/2016

GoIT English HTML View certificate

GoIT · 04/2010 – 04/2010

Women Involved: Path to Growth and Economic Security View certificate

«Walnut house» Foundation · 07/2024 – 07/2024

Manual Software Testing Course
Manual software testing course with a mentor from «Okten» School, Lviv · 03/2021 –
09/2021

Languages

English: Intermediate
Spain: Basic
About myself

Passionate about community service, I have led fundraising campaigns for the army,
coordinated local initiatives, and promoted sustainability efforts. From organizing donations
and facilitating camouflage net weaving to managing a local recycling center, my volunteer
work has driven tangible impact. Additionally, I’ve shared my skills as an instructor, teaching
horse riding and salsa dancing to young plast’s campers. In my free time, I bake French fruit
galettes (@galette_openpie).