Emeka

CUSTOMER SERVICE REP
Emeka Kalu (Professional Name: Grant)
I am a highly motivated and trustworthy Customer Service Representative
with six years of experience in remote customer service. I am fluent in
English, with a proven track record of efficiently resolving customer
issues. Skilled in problem-solving, cross-functional collaboration,
leveraging tools like Asana, Office 365 and AI driven software. Dedicated
to delivering exceptional customer service and driving customer retention
across diverse industries.

Contact Experience
Phone
[open contact info](look above in the "contact info" section) Feb2025 - Nov2025
Bon Apetit Deli,
REMOTE CUSTOMER CARE REPRESENTATIVE,
Email
[open contact info](look above in the "contact info" section) • Responded to customer inquiries regarding orders, menu items,
delivery timelines, and general service information.
Address • Provided timely order updates and proactively communicated
Nigeria
delivery times to enhance customer experience.
• Processed refunds, cancellations and service adjustments inline
with the company policies to ensure customer satisfaction.
Education • Built strong customer relationships, resulting in improved
2017-2022 retention and increased sales conversion.
LL.B Igbinedion University •Collaborated effectively with internal departments and delivery
Nigeria
to resolve issues and ensure smooth order fulfilment.
2016- date
Degree in graphic designing
Nov2023 -May2024
Marcus Beakon typing test Universal SkyVip Service,
Google product management REMOTE CUSTOMER SERVICE ,
2025 • Received and processed order via email and calls
Hospitality certificate
• Browsed airport locations and explained to clients the policies of
Expertise each airport requested
• Created payment links for clients willing to book VIP service.
Order fulfillment • Answered complaints and handled cancellations and flight
changes with regards to company policy.
Advanced English
Jan 2022 - May 2023
Office 365
Atlas Cargo Express,
Dispute resolution REMOTE CUSTOMER SUPPORT REPRESENTATIVE
Good listener • Resolved customer complaints and increased customer
satisfaction and customer retention by 20%
Fast learner
• Input, tracked and resolved problems with customers’ orders.
• Used probing questions to discover root causes of problems
• Answered web chat request from customers for basic questions
Language and concerns.
English • Handled most issues within one call and consistently met
Native performance targets
• Offered correct and current advice by using internal knowledge
base
Social Media
Instagram July 2021
@Emkthebrand
MTN, Cape Town
Linkdln REMOTE CUSTOMER SERVICE REPRESENTATIVE
Emeka Kalu • Delivered personalized customer service relating to questions
and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide
helpful suggestions and recommendations to customers.
Soft skills • Logged details of customer service calls in computer system
Ms word
following correct protocols.
Design
• Developed strong customer relationships and loyalty through
Typing
effective communication
Team work
Inovative
Hard working

Reference

Christiana Inori
Human resource/Manager
Phone: [open contact info](look above in the "contact info" section)
Email : [open contact info](look above in the "contact info" section)