Contact information

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Work experience

Customer service representative

from 05.2022 to 08.2024 (2 years 4 months)
Chrysalis, Kharkiv (Telecommunications and networking)

• Independently handled customer inquiries across phone, email, and chat, resolving issues efficiently while maintaining high satisfaction in a fully remote environment.

• Guided customers step by step through complex processes, explaining solutions clearly and calmly to reduce confusion, repeat contacts, and escalations.

• Built trust with customers through professional, empathetic communication, especially during high-stress or sensitive situations.

• Tracked, documented, and followed up on cases to ensure complete resolution and continuity across asynchronous communication and shift handovers.

• Shared recurring issues and customer feedback with the team, contributing to service improvements and more consistent customer experiences.

Education

Kharkiv National Medical University

Medicine, Kharkiv
Higher, from 2016 to 2022 (6 years)

Additional education and certificates

Virtual Assistant

2024, 2 years

Knowledge and skills

• Communicability
• Notion
• MS Outlook
• MS Word
• MS Excel
• Zoho CRM
• Google Docs
• Google Workspace
• Asana
• Trello
• ClickUp
• Google Sheets
• Email
• Chat & phone support
• Conflict resolution
• Customer satisfaction

Language proficiencies

English — fluent