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Work experience

Manager of the Branch

from 03.2016 to now (9 years 5 months)
McDonald's Ukraine LTD, Львів (Готельно-ресторанний бізнес)

Led and managed daily operations, ensuring customer service and workflow efficiency.
Trained and mentored teams to ensure collaborative and high-performing environment.
Managed
inventory, logistics,
and financial
reporting.
Implemented process improvements, resulting in increased efficiency and customer satisfaction.
Handled all aspects of client interactions, resolving issues and providing support.
Conducted interviews and managed staff schedules.
Provided regular financial reports, and created strategies for process optimization.
Managed PNL (calculation of income/expenses and their planning)
Created development plans for team members using the BEST model.

Education

KYIV NATIONAL UNIVERSITY OF CULTURE AND ARTS

Bachelor of Management,Restaurant Business
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

MANAGER DEVELOPMENT PROGRAME

2024

DLM COURSE

2024

EDUCATION FIRST

2020-2022

Knowledge and skills

• Team Leadership & Development
• Optimization of business processes
• Project management
• Client Relationship Management

Language proficiencies

• English — average
• Ukrainian — fluent
• Spanish — beginner