Анастасія

ZUIEVA
ANASTASIIA
CUSTOMER SUPPORT SPECIALIST
ADMINISTRATIVE ASSISTANT
Customer service professional with experience in face-to-
face interactions, looking to transition into an office-based
role in customer support (chat, email, phone). Strong
ability to assist customers, resolve inquiries, and quickly
learn new tools. Interested in combining customer service
with administrative tasks and data management.
Responsible, adaptable, and eager to develop in a
structured work environment.

[open contact info](look above in the "contact info" section)
EXPERIENCE
[open contact info](look above in the "contact info" section)
PHOTOBOOTH ATTENDENT
Odesa, Ukraine Snaptique Photobooth [Toronto, Canada]
June 2023 - February 2025
https://t.me/naiazui
Actively listened to customer concerns and provided
tailored solutions, enhancing overall service
HARD SKILLS satisfaction.
Managed professional email communication with
Data Entry & Record Keeping
clients and event organizers, coordinating setup details
Microsoft Office Suite
and ensuring seamless execution. Proactively resolved
(Word, Excel, Outlook, PowerPoint)
last-minute changes and logistical challenges,
CRM Software (Basic knowledge)
adapting quickly to new requirements while
Professional Email Etiquette
maintaining service efficiency and customer
Customer Inquiry Handling
satisfaction.
Office Equipment Handling
Quickly learned and effectively explained complex
(Printers, Scanners, POS terminals)
system functionalities to users, ensuring smooth
Onboarding Support
operations and minimizing technical issues.
Customer Data Handling &
Maintained professionalism and composure in fast-
Confidentiality
paced environments, efficiently handling multiple
customer requests simultaneously.

SOFT SKILLS RETAIL SALES & CUSTOMER SERVICE SPECIALIST
Flowertown Wellness [Oakwille, Canada]
Empathy & Patience
Multitasking February 2024 - June 2024

Training & Instruction Skills
Maintained and updated internal records using POS
Active Listening
software, ensuring seamless product tracking and
Adaptability in Communication
transaction accuracy.
Deadline Management
Managed product inventory by recording stock levels,
Tech-Savvy
tracking product locations, and ensuring accurate data
Resourcefulness
entry in the system.
Problem-Solving Mindset
Coordinated with external company representatives
promoting new products, relaying key information to
management for decision-making.
 FRONT-END SUPERVISOR & INVENTORY COORDINATOR
EDUCATION Sobeys [Oakwille, Canada]

HIGH SCHOOL DIPLOMA Jule 2023 - December 2023
School 72, Ukraine, Odesa
2009 - 2020 Promoted to a Front-End Supervisor within two
months, assisting senior management in overseeing
BACHELOR MEDICAL cashier operations, mentoring new employees, and
PSYCHOLOGY maintaining a smooth checkout process.
MAUP University, Ukraine, Kyiv Monitored inventory levels in the store and deli section,
2021 - 2022
recording product availability, tracking shortages, and
ensuring timely restocking.
PROFESSIONAL
Conducted quality and safety inspections in the deli
CERTIFICATIONS
department, measuring storage temperatures and
Basic Life Support (HCP)
ensuring compliance with food safety regulations.
Completed: 2024-05-12
Smart Serve
INDEPENDENT TRAILER MAINTENANCE & QUALITY
Completed: 2023-09-27
CONTROL SPECIALIST
Nomad Custom Trailers [Burlington, Canada]
September 2022 - June 2023
Independently performed high-precision cleaning and
maintenance on luxury custom trailers, ensuring all
surfaces met quality and hygiene standards.
Maintained thorough records of completed tasks,
ensuring proper documentation of trailer conditions
LANGUAGE before and after servicing.
Worked independently in a high-responsibility
Ukrainian Native environment, prioritizing tasks, managing time
Russian Native effectively, and ensuring high levels of precision in all
English B2 duties.

FREELANCE DATA ENTRY & RESEARCH SPECIALIST
Remote [Odessa, Ukraine]
December 2019 - March 2020
Processed and entered large volumes of data into Excel
spreadsheets, ensuring accuracy and consistency
across all records.
VOLUNTEER Conducted extensive online research, analyzing and

EXPERIENCE reviewing up to 1,000 websites per day to extract
relevant information for company needs.
Senior Care Assistant Ensured data integrity and reliability, cross-referencing
Provided companionship and
multiple sources to verify accuracy before finalizing
support to elderly residents,
reports.
engaging them in conversations
and recreational activities.
Assisted with daily tasks, such as
meal preparation and light
housekeeping, ensuring a
comfortable living environment.