Vitalii

VITALII STEPANIUK
Liuboml, Volyn, Ukraine · [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) · LinkedIn · Upwork

Summary

Experienced customer support specialist with a translation background, and knowledge in logistics
coordination, website development (WordPress), and English tutoring. Proficient in managing high-
pressure situations, delivering quality customer service, and maintaining meticulous records. Fluent
in English (C1 level) with extensive experience in cross-cultural communication. Committed to
enhancing customer satisfaction and operational efficiency.

Core Competencies

• Effective Communication & Persuasion
• Problem Resolution under Pressure
• Logistics Coordination & Shipment Processing
• CRM Systems & Data Management
• Administrative & Customer Support
• English Tutoring (up to C1 level)
• Microsoft Office (Excel, Word, PowerPoint)
• WordPress Development & Marketing Automation

Professional Experience

Shipping & Logistics Coordinator
International Non-Profit Organization | 1999-2002
• Managed interbranch communication, ensuring smooth shipment synchronization across
international locations.
• Prepared shipping documents, invoices, and translations for cross-border transportation.
• Communicated with international branches to coordinate deliveries and resolve logistical
challenges.
• Worked under tight deadlines to meet sudden shipment requirements, demonstrating
definite problem-solving skills to make it happen.
Language Tutor and Translator

Non-Profit Organization / Self-Employed / Online Language Schools | 2001-2004, 2015-Present

• Provided personalized English (Spanish, Ukrainian) lessons to students at various levels,
including up to C1 proficiency (English).
• Adapted teaching strategies to cater to diverse student needs, ensuring effective language
acquisition.
• Translated documents between English, Ukrainian, and Russian with accuracy and cultural
sensitivity.

WordPress Specialist | Marketing Automation Expert

Freelance | 2010-Present

• Built and managed WordPress websites, optimizing user experience and functionality.
• Developed automated marketing strategies, including email follow-ups and sales funnels.
• Managed administrative tasks, including scheduling, travel arrangements, and document
tracking.

Technical Skills

• Microsoft Office Suite (Excel, Word, PowerPoint)
• WordPress Website Development & SEO
• Tech-Savvy & Computer Proficiency
• Email Management & CRM Systems
• Marketing Automation Tools

Language Skills

• English: Fluent (C1)
• Ukrainian: Native
• Russian: Fluent
• Spanish: Pre-Intermediate/Intermediate

2