Анжеліка

ANZHELIKA DUDKA
MANAGER (IGAMING/BETTING)

PROFILE
Experienced manager in the iGaming and betting industry with 7 years of
experience. I have a strong understanding of player retention mechanisms and
possess sales techniques. Results-oriented, able to find common ground easily. I
am responsible and goal-driven.
CONTACT
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
WORK EXPERIENCE (FAVBET)
Neos Marmaras, Greece

EDUCATION
Payment Manager 2020-2025

Analysis and processing of repeated user registrations in
2011-2013 accordance with the company's registration rules;
Verification of game accounts;
NATIONAL ACADEMY OF
Verification of payment methods;
STATISTICS, ACCOUNTING
Making payments to clients;
AND AUDITING Analytics of game accounts and their balance;
Fraud detection;
Accounting Processing customer and partner requests;

SKILLS Client Manager 2016-2017

Processing user requests and assisting in resolving their issues and
Communication complaints
Reactivating inactive clients from the company database
Sales Management
Applying sales techniques
Data Analysis Maintaining the customer database and preparing monthly reports
Financial Analysis Identifying individual customer needs for products available on the
Validation website
• Promoting website products and service

Customer Support
2015-2016
LANGUAGES Department Specialist

Processing customer inquiries: accepting and promptly responding to
calls, emails, and other forms of communication from players
Providing information: advising clients on game rules, current odds,
English (B1-B2)
match results, and other information
Ukrainian
Problem and complaint resolution: effectively addressing issues
Russian
raised by clients, including handling complaints and suggestions
Greek (A-2)
Transaction monitoring: verifying and confirming financial operations
such as deposits, withdrawals, and bets
Monitoring of event lines and coefficients of the our company and
competitors