Mathew

MATHEW BABDANG JOSEPH
[open contact info](look above in the "contact info" section) | Remote, Kyiv | Linkedin

Detail-oriented and resourceful IT professional with over 2 years of experience spanning systems administration,
network infrastructure engineering, and Tier 1/2 technical support. Proven track record in optimizing server
environments, managing cloud collaborations, enforcing cybersecurity compliance, and delivering exceptional remote
helpdesk support. Adept at aligning technical operations with organizational goals to maximize uptime and efficiency.

TECHNICAL SKILLS
IT Support & Administration: Remote Helpdesk (Zendesk, AnyDesk, TeamViewer), Windows Support, Google
Workspace Admin Console, Active Directory, Group Policy (GPO), Microsoft 365/Entra ID, Exchange Online, Slack,
Zoom, Teams, ClickUp, User Onboarding/Offboarding, SaaS License Administration, IT Documentation, Microsoft
Intune/MDM
Cloud & Virtualization: Microsoft Azure (Virtual Machines, Virtual Networks, Storage Accounts), AWS, VMware,
VirtualBox
Networking & Infrastructure: DNS & Domain Management, DHCP, IP Routing, VPN, TCP/IP, Firewalls (Cisco,
Sophos, pfSense), Wireshark, Network Diagnostics & Troubleshooting
Cybersecurity: Endpoint Protection, Anti-Phishing, Antivirus Management, System Hardening, IAM, SIEM (Splunk),
Security Monitoring, Backup & Disaster Recovery Fundamentals
Systems & Scripting: Windows PC/Server Administration, Linux, Python, Bash, Raspberry Pi OS

WORK EXPERIENCE
IT Support Officer
Stanel Group | January 2026 – August 2026
Supported internal users by diagnosing and resolving Windows, application, hardware, and network
connectivity issues across company IT systems.
Administered and troubleshot Windows Server, Active Directory, Group Policy, and Microsoft 365, supporting
user accounts, access, collaboration tools, and system availability.
Monitored core IT systems and network infrastructure, investigating connectivity and service issues and
escalating complex incidents when required.
Performed workstation and server maintenance, including software updates, security patching, configuration,
and peripheral troubleshooting.
Managed backup procedures and supported disaster recovery activities to maintain data availability and
recovery capability.
Provided technical guidance to employees through phone, chat, and in-person support, helping users resolve
software and system issues.
Maintained technical documentation, diagnostic records, and IT asset information to support infrastructure
monitoring and procurement decisions.

Remote Junior IT Support Officer
ADV SWISS - Zurich, switzerland | Oct 2024 – Nov 2025
Provided Tier 1 remote IT support to users, troubleshooting Windows desktops, Microsoft 365 applications,
printers, VPN connectivity, email, and network issues.
Investigated and resolved issues involving Windows, Outlook, Microsoft Teams, OneDrive, VPNs, email
synchronization, and network connectivity.
Managed user accounts, password resets, access permissions, onboarding, and offboarding using Active
Directory and Microsoft 365 Admin Center.
Supported endpoint security through antivirus management, Windows patching, software updates, device
security, and preventive maintenance.

Assisted with implementation of IT security policies, endpoint controls, user access controls, and cybersecurity
best practices.
Collaborated with senior IT personnel to troubleshoot network and infrastructure issues, escalating incidents
requiring higher-level investigation.
Maintained accurate technical documentation covering incidents, troubleshooting steps, system changes, and
resolutions.
Applied structured troubleshooting and escalation procedures while maintaining service expectations in a
remote support environment.

Junior IT Support Officer
Federal Mortgage Bank of Nigeria - FCT Abuja | Sept 2023 - Aug 2024
Provided Tier 1–2 IT support to 200+ end users, troubleshooting hardware, software, authentication, and
network issues while minimizing downtime.
Monitored and maintained Active Directory, DNS, DHCP, and VPN services, supporting reliable authentication
and network connectivity.
Supported routers, switches, and firewalls, diagnosing connectivity problems and assisting with network
infrastructure maintenance.
Documented unusual network activity and participated in internal IT audits, supporting security monitoring and
escalation procedures.
Provided user support through phone, email, and in-person requests, documenting incidents, troubleshooting
steps, and resolutions using Zendesk.
Configured laptops, user accounts, and access for new employees as part of the IT onboarding process.
Supported implementation of IT security policies, user access controls, and system hardening practices.
Managed IT assets and maintained accurate inventories of hardware, software, and peripherals.

EDUCATION
Federal University Birnin Kebbi
BSc Computer Science | CGPA: 4.04/5.0 | 2023

CERTIFICATIONS AND TRAININGS
Microsoft Certified azure administrator(AZ104) -Sept 2024
ISC² Certified in Cybersecurity (CC) – July 2024
Cisco Certified CyberOps Associate – Nov 2024
Google Cybersecurity Specialization – June 2025
Cisco Certified Network Associate (CCNA) – In Progress