Jegede

Jegede lovelin
Customer Support
Representative

Contact Objective
WhatsApp- +38093140935 detail-oriented, hardworking & Experienced Customer Support
Email- representative with 4+years providing top notch support to customers
[open contact info](look above in the "contact info" section) .in search of a remote long-term job .with skills in resolving customer
Issues and providing accurate communications and ensuring it is done
on a timely basis.

Education Experience
Lviv National medical university SRR – Customer Support Representative
Lviv Ukraine. Logistics manager • a fast growing in USA.
Responsibilities – making 50-100calls to drivers and customers
- Making use of Google spreadsheet, outlook and
excel and CRM

Key Skills CUSTOMER SUPPORT REPRESENTATIVE
• Processed incoming inquiries and provided prompt responses to customer
Communication needs.
Problem solving
• Delivered written support through emails and chat, ensuring
Empathy & patience
customer satisfaction.
Team player
•Assisted customer with product replacement, returns, and retention efforts.
Listening
•Collaborated with team members to streamline support processes.
Skills
Excellent communication and writing skill
Ensuring proofreading and accurate data information.
Working in a team environment, I am also a fast learner and payattention to
details.

Studied in preparatory course in Ukraine 1-year to learn Ukrainian
language, intermediate listening and speaking skill.
Studied medicine in lviv National medical university.
Worked remotely for over 2+years .used zoiper call app ,time doctor etc.

Communication
Fluent in writing, typing, speaking and listening in English.
Read Ukrainian language fluently and speak.
Working as a call /customer support agent, which involves talking overthe
phone continuously.
Excellent communication skill.

Proficiency
MS Office, outlook
Google spreadsheet
MS EXCEL.CRM systems google email, MS word etc

References
Available upon request.