Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13055815/

Work experience

Customer support representative

from 06.2025 to now (1 year 2 months)
Helpware, Дистанційно (IT)

My initial tasks included responding to user inquiries in a timely and professional manner, troubleshooting problems, providing clear solutions, escalating issues higher when necessary.

Following a later promotion, I was assigned tasks of providing second-line support, handling inquiries related to GDPR (General Data Protection Regulation) and DSA (Digital Service Act) EU laws, escalating legal inquiries and ensuring transparency in content moderation.

Exchange Specialist

from 09.2024 to 01.2025 (5 months)
One, Київ (IT)

Ensuring the work of the online cryptocurrency exchanger, record-keeping in Google Sheets.

Technical Support Specialist

from 03.2024 to 07.2024 (5 months)
Howly, Дистанційно (IT)

Consulting users of an international platform on issues related to resolving a wide range of technical problems.

3D Generalist

from 09.2023 to 01.2024 (5 months)
Contracting, Дистанційно (IT)

Development of 3D models for characters, props, and environments, creation of animations, and their implementation into the engine.

3D Artist

from 01.2022 to 09.2023 (1 year 9 months)
Freelancing, Дистанційно (IT)

Architectural and product visualization, as well as the creation of game-ready models, freelance based.

Photographer | Photo Editor

from 09.2019 to 06.2021 (1 year 10 months)
Freelancing, Дистанційно (Шоу-бізнес, мистецтво, культура)

Conducting photoshoots and editing photos using Photoshop and CameraRAW.

Education

Kyiv National University of Technologies and Design

Mechatronics and Computer Technologies, "Computer Science", Київ
Higher, from 2023 to 2024 (1 year)

Kyiv National University of Technologies and Design

Mechatronics and Computer Technologies, "Computer Science", Київ
Unfinished higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Critical thinking
• Analytical thinking
• Attentiveness
• Time management
• Ability to multitask
• Ability to work under pressure
• Communicability
• Problem solving
• Linux
• Windows
• Python basics
• HTML/CSS basics.
• MS Excel
• Google Sheets

Language proficiencies

• English — advanced
• Ukrainian — fluent