Євгеній

Yevhenii Katiev
Technical Support Consultant | Customer Support
[open contact info](look above in the "contact info" section) | linkedin /yevhenii-katiev

Customer-focused professional with experience in phone-based customer service, electronic component quality inspection, and solving hardware and
software issues. Built desktop PCs, installed Windows, and troubleshot problems with professional software. Experienced in documenting issues,
sharing findings with other teams, and training colleagues.

Skills
Software: Windows OS, Microsoft 365, Microsoft Dynamics CRM, professional software applications (Chrome DevTools, Adobe Creative Cloud, DaVinci
Resolve)
Software Troubleshooting: Basic troubleshooting, finding and solving software issues
Hardware: Electronic component inspection, defect detection, quality control, PC assembly, Windows installation and configuration, hardware
troubleshooting
Customer Support & Communication: Active listening, customer-oriented service, problem-solving, empathy, ability to explain technical concepts, and
customer data entry.
3D Software: Blender, Cinema 4D
AI Tools: Nano Banana, Kling, Topaz Video AI, ElevenLabs, Stable Diffusion
Marketing: Facebook ads, FB Tools, Anti-detect browsers, Spy Services, Proxies
Programming: Basic Python (currently learning)
Languages: English (B2, EF SET), Ukrainian (Native)

Experience
Motion Designer
Octo Games Studio (Gamedev · Netherlands · Remote) April 2025 - Present
· Work with professional software to create digital content for PC games.
· Follow technical requirements and quality standards for the Steam platform.
· Check finished projects, make necessary changes and meet project deadlines.
· Solve technical issues during the production process.

Digital Marketer
Meraki Agency (Media Buying Agency· Ukraine · Remote) April 2024 – November 2025
· Set up and manage advertising accounts and online campaigns in meta ads.
· Monitor account performance and identify possible problems.
· Troubleshoot advertising account restrictions and campaign delivery issues.
· Analyze data to find problems and improve results.
· Communicate with clients about their needs and project requirements.

Motion Designer
VidTech (Commercial Real Estate · USA · Remote) December 2022 – March 2024
· Worked remotely with a US-based company on digital projects.
· Used professional software to create videos and presentations for clients.
· Followed project requirements and checked the quality of finished work.
· Solved technical problems related to video production software.
· Made changes based on project requirements and feedback.

Video Editor and Motion Designer
Freelance (Self-Employed) April 2022 – October 2022
· Communicated with clients to understand their needs and project requirements.
· Worked independently with professional software.
· Reviewed completed projects and made changes based on customer feedback.

Quality Inspector
Mektec (Corporation Europe CZ s.r.o · České Budějovice, Czech Republic) November 2021 – March 2022
· Inspected electronic components using a microscope.
· Identified short circuits, foreign objects, and other defects.
· Documented inspection results and reported technical issues.
· Communicated problems to the production team for further action.
· Followed quality control procedures and paid attention to small details.

Team Coordinator
Leadex (Call Center · Lviv, Ukraine) March 2021 – October 2021
· Reviewed customer calls and provided feedback to team members.
· Helped employees improve their communication and customer service skills.
· Organized training sessions and helped new employees learn company procedures.
· Supported team members when they had questions or difficulties.
· Monitored team performance and helped improve daily work processes.

Sales Agent
Leadex (Call Center · Lviv, Ukraine) October 2020 – March 2021
· Handled incoming customer calls and answered questions about products.
· Listened to customers and helped them find suitable solutions.
· Collected customer information and entered it into the database.
· Explained product information in a clear and simple way.
· Worked with different customer needs and handled difficult conversations.
· Followed company procedures when working with customers.

Education and Certifications
Motion Pro After Effects Course — Motion Design School | 2023
Blender and After Effects VFX Masterclass — Udemy | 2023
EF SET English Certificate | 2025
Animated Character Creation in 3D — Crossmind Studio | 2025