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Алина
Customer support specialist
- Age:
- 26 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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Alina
[open contact info ](look above in the "contact info" section)
Zhytkevych
[open contact info ](look above in the "contact info" section) -
for calls, [open contact info ](look above in the "contact info" section) Profile
(WhatsApp/Telegram/Viber)
I am a highly skilled and experienced multilingual professional with a proven track
Turin, Italy record of success in customer service, dispute resolution, and content creation. I am
fluent in English, Russian and Ukrainian. I am currently seeking a challenging and
rewarding position where I can utilize my skills and experience to make a positive
impact on the company.
Employment History Links
Dispute manager in QAD department at Qollabe, Linkedin
Facebook
Remote
11/2021—2024
Resolving disputes between clients and writers Skills
Granting or refusing refund requests on a case-by-case basis
Customer Service
Analysis and evaluation of controversial issues
CRM
Implementation of employee-assigned processes and CRM Microsoft Office
E-mail communication with writers and clients Trello
Checking negative feedbacks Google Sheets
Closing tickets Adobe Photoshop
Adobe Lightroom
Canva
Customer Support Representative(mental health)
at OBRIO, Remote Hobbies
09/2023—2024 In my spare time I enjoy doing gym(also have
Provided customer support via and chat, resolving issues a fitness instructor degree), yoga, reading,
Provided individualized guidance and support to help customers cooking and photography. I'm also keen
overcome their difficulties in life on traveling. Besides that I used to do
Provided emotional and psychological support to customers professional singing and acting.
Account manager and copywriter at Irens agency, Languages
Odessa, Ukraine English C2
11/2019—09/2021 Russian Native speaker
Ukrainian Native speaker
Write articles on various subjects for websites of the company French A1
Italian A1
Attend and translate online and offline meetings with clients German A1
Control the database of clients
Operate with Google sheets and Google documents
Operate with Trello
Translate letters of clients for the agency
Write business related letters to clients
English tutoring for children age 9 to 12, Odessa,
Ukraine/Online
2019—2020
Teaching English
Helping with homework
Preparation for tests and exams
Worked one-on-one with students to address their specific needs.
Created and implemented lesson plans based on child-led interests
and curiosities.
Encouraged students to engage in the world around them by
introducing them to interesting and provoking subjects and ideas.
Call center operator at D&Z Networks Ltd,
Odessa, Ukraine
2018—2019
Calls on outgoing and incoming lines
Customer survey
Filling in and managing information in the CRM system
Freelance translator
2016—2020
Provide translation of subtitles, documents, essays in different
industries such as law, medicine, tourism etc.
Build long lasting relationships with clients by providing an excellent
customer service
Write articles on various subjects such as fashion, health, finances,
traveling on a regular basis
Translator/interpreter at Maximus agency,
Odessa, Ukraine
11/2014—05/2015
Provided translation services in a variety of settings.
Provided consultations for clients to assess their project needs and
goals.
Translator for teleconferences as required.
Mentor intern translators, including teaching internal professional
development courses and reviewing final project materials.
Provide review and verification of translation work as required,
including materials created by third-party translation services.
Translate written and verbal communications between English and
Russian
Education
Associate degree, College of economics and law of
International Humanitarian University, Odessa,
Ukraine
2014—2017
Associate degree in primary and English education & interpreting
Bachelor degree, -International Humanitarian
University, Odessa, Ukraine
2017—2020
Bachelor degree in Linguistics, English & German translation
Extra-curricular activities
Stand worker and promoter for a charity
organization at Interzoo, Nurnberg,Germany
05/2022—05/2022
Stand worker and promoter at the Interzoo convention for the U-Hearts
foundation "Save Pets of Ukraine" initiative.
Inform stand visitors about the initiative, help options, etc
Help replenish the stand with printouts and souvenir products on time
Distribute souvenir products/printouts and make presentations about
the initiative
in English/German languages
[
Zhytkevych
[
for calls, [
(WhatsApp/Telegram/Viber)
I am a highly skilled and experienced multilingual professional with a proven track
Turin, Italy record of success in customer service, dispute resolution, and content creation. I am
fluent in English, Russian and Ukrainian. I am currently seeking a challenging and
rewarding position where I can utilize my skills and experience to make a positive
impact on the company.
Employment History Links
Dispute manager in QAD department at Qollabe, Linkedin
Remote
11/2021—2024
Resolving disputes between clients and writers Skills
Granting or refusing refund requests on a case-by-case basis
Customer Service
Analysis and evaluation of controversial issues
CRM
Implementation of employee-assigned processes and CRM Microsoft Office
E-mail communication with writers and clients Trello
Checking negative feedbacks Google Sheets
Closing tickets Adobe Photoshop
Adobe Lightroom
Canva
Customer Support Representative(mental health)
at OBRIO, Remote Hobbies
09/2023—2024 In my spare time I enjoy doing gym(also have
Provided customer support via and chat, resolving issues a fitness instructor degree), yoga, reading,
Provided individualized guidance and support to help customers cooking and photography. I'm also keen
overcome their difficulties in life on traveling. Besides that I used to do
Provided emotional and psychological support to customers professional singing and acting.
Account manager and copywriter at Irens agency, Languages
Odessa, Ukraine English C2
11/2019—09/2021 Russian Native speaker
Ukrainian Native speaker
Write articles on various subjects for websites of the company French A1
Italian A1
Attend and translate online and offline meetings with clients German A1
Control the database of clients
Operate with Google sheets and Google documents
Operate with Trello
Translate letters of clients for the agency
Write business related letters to clients
English tutoring for children age 9 to 12, Odessa,
Ukraine/Online
2019—2020
Teaching English
Helping with homework
Preparation for tests and exams
Worked one-on-one with students to address their specific needs.
Created and implemented lesson plans based on child-led interests
and curiosities.
Encouraged students to engage in the world around them by
introducing them to interesting and provoking subjects and ideas.
Call center operator at D&Z Networks Ltd,
Odessa, Ukraine
2018—2019
Calls on outgoing and incoming lines
Customer survey
Filling in and managing information in the CRM system
Freelance translator
2016—2020
Provide translation of subtitles, documents, essays in different
industries such as law, medicine, tourism etc.
Build long lasting relationships with clients by providing an excellent
customer service
Write articles on various subjects such as fashion, health, finances,
traveling on a regular basis
Translator/interpreter at Maximus agency,
Odessa, Ukraine
11/2014—05/2015
Provided translation services in a variety of settings.
Provided consultations for clients to assess their project needs and
goals.
Translator for teleconferences as required.
Mentor intern translators, including teaching internal professional
development courses and reviewing final project materials.
Provide review and verification of translation work as required,
including materials created by third-party translation services.
Translate written and verbal communications between English and
Russian
Education
Associate degree, College of economics and law of
International Humanitarian University, Odessa,
Ukraine
2014—2017
Associate degree in primary and English education & interpreting
Bachelor degree, -International Humanitarian
University, Odessa, Ukraine
2017—2020
Bachelor degree in Linguistics, English & German translation
Extra-curricular activities
Stand worker and promoter for a charity
organization at Interzoo, Nurnberg,Germany
05/2022—05/2022
Stand worker and promoter at the Interzoo convention for the U-Hearts
foundation "Save Pets of Ukraine" initiative.
Inform stand visitors about the initiative, help options, etc
Help replenish the stand with printouts and souvenir products on time
Distribute souvenir products/printouts and make presentations about
the initiative
in English/German languages
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The candidate's resume is posted at https://www.work.ua/resumes/13060531/