Елена

Experienced hotel representative with over 10 years of experience in
hotel tourism industry. Excellent reputation for resolving problems
and improving customer satisfaction.

Work History

2016-10 - Hotel Guide
2022-02
ANEX TOUR, Punta Cana

Elena Holding info meetings and providing information
about all services in the hotel daily. Sales

Arestova excursion and all other company services.
Carried out day-to-day duties accurately and
Hotel efficiently.
Representative/guide Proved successful working within tight deadlines
and fast-paced atmosphere.
Contact Participated in continuous improvement by
generating suggestions, engaging in problem-
Address solving activities to support teamwork.
Ukraine , Odessa/ Curretly
Stay In Oestrich-Wienkel,
2018-09 - Hotel Guide
2019-05
65375 Germany ANEX TOUR , Cancun
Actively listened to customers' requests,
Phone
confirming full understanding before addressing
[open contact info](look above in the "contact info" section)
concerns.
E-mail
Identified issues, analyzed information and
[open contact info](look above in the "contact info" section)
provided solutions to problems.
om
Increased customer satisfaction by resolving
WWW issues.
https://zety.com/profile Worked with customers to understand needs and
/elena-arestova/725 provide excellent service
Sale of excursions

Skills 2016-04 - Hotel Guide
2016-09 Ambotis Tours, Halkidiki
Hotel and hospitality
knowledge
2015-05 - Excursion Guide
Ability to resolve requests 2015-10 TUI Turkey, Belek, Antalya
immidiately and provide
a quality service
2014-04 - Hotel Representative
2014-10 Beleon Tours , The island of Crete ( Elounda region)
Find a way out of conflict
Offered friendly and efficient service to
situations
customers, handled challenging situations with
High sales skills ease.
Collaborated with team members to achieve
 target results.
Meeting at the airport and sale of excursions
Languages
2012-04 - Hotel Representative
English - Advanced level
2014-10
Mouzenidis Travel, Halkidiki
Spanish - Begginer

Ukrainian - Native Education
Russian - Native
2010-09 - Bachelor of Science: Applied Ecolody
2015-06 And Concervation
Odessa State Environmental University - Odessa,
Ukraine

Interests

Sport, swimming , reading, tennis