Євгенія

YEVHENIIA SKURSKA
Warsaw, Poland | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Psychology student with practical experience in the field of customer support and process coordination. I have experience in communicating with candidates, clients and internal teams, organizing meetings, maintaining documentation and supporting administrative processes. Thanks to my internship in HR and customer support, I have developed strong communication skills, time management, multitasking and working with various stakeholders. Interested in developing in the field of project management and HR projects, where I can combine organizational skills, psychological knowledge and result orientation.


WORK EXPERIENCE

Customer Support Specialist OBRIO | 08.07.2025- 24.02.2026
- Provided customer support via online chat.
- Resolved customer inquiries and problems, providing a high level of service.
- Maintained documentation and updated customer information in the system.
- Processed confidential information in accordance with internal procedures.
- Effectively managed multiple tasks simultaneously and met deadlines.

HR Intern HUSPI | 23.02.2025- 22.06.2025
- Search and initial candidate selection via LinkedIn, job portals.
- Conducted initial selection calls.
- Coordinated interviews between candidates and hiring managers.
- Maintained a candidate database.
- Prepared and published vacancies on various platforms.
- Communicated with candidates at all stages of the hiring process.
- Assisted in the adaptation of new employee
Practical course: Fundamentals of Psychological Counseling VIZJA University, Warsaw
- Conducted educational counseling sessions as part of the course program.
- Developed active listening skills, building trusting contact and professional communication.
- Practiced methods of collecting information from clients.
- Learned to analyze client needs and choose appropriate interaction strategies.

SKILLS
Project and administration skills: project coordination, meeting scheduling, reporting and accounting, Microsoft Office, Google Workspace
Communication: communication with clients, relations with partners, professional correspondence, active listening, presentation skills.
Organizational skills: time management, multitasking, attention to detail, problem solving, prioritizing tasks.
EDUCATION AND ACADEMIC EXPERIENCE
VIZJA University. Bachelor's degree in Psychology. 2023 - 2026| Warsaw, Poland
Bachelor`s Academic Research
• Conducted a quantitative, cross-sectional research study examining the relationship between childhood trauma, adult attachment styles, and coping strategies
• Collected and analyzed survey data using statistical methods, including correlation analysis and regression analysis.
• Interpreted research findings and prepared a scientific research report in APA style.
LANGUAGES
• Ukrainian - native.
• Russian - fluent.
• English - C1.
• Polish - A2.
CERTIFICATES
IELTS | 11.2025 | 7.5 | C1.