Contact information

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Work experience

Менеджер служби підтримки

from 09.2022 to 02.2025 (2 years 5 months)
Real Trucking, Львів (Транспорт, логістика)

My job was to communicate
with drivers and solve their problems, such as: assistance with a logbooks, on the road breakdowns, issues at the pick ups/deliveries, accidents on the road, etc. Also I was handling with the updates for the brokers and customers regarding current loads. After 9 month of hard work I was promoted to a team leader. My job duties were almost the same, but I had 2 more people in my team for whom I was responsible for. After 1 year of working as a Support Representative I was promoted to a Director of my department. I had 12 people in my team. My responsibilities were: to make sure my department works flawlessly; to check if all the tasks were done correctly and on time; to create a work schedule for the following month for my team; to make a payroll for each member of Afterhours department; to work with other departmenеs on a common projects, etc.

Education

Львівський національний університет імені Івана Франка

Факультет інгоземних мов, англійська філологія, Львів
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Здатність до навчання