Tristan

Tristan Lager
[open contact info](look above in the "contact info" section) v [open contact info](look above in the "contact info" section) vLviv, Ukraine

SUMMARY
A dedicated professional with extensive volunteer experience with NGOs in Ukraine and six years of customer
support background, providing continuous assistance to nationals and volunteers. Proficient in three languages, with
experience in administrative and logistical support, customer relations management, and communication with clients
and stakeholders. Tech-savvy with a problem-solving mindset and exceptional multitasking and organizational skills.

WORK/ VOLUNTEER WORK EXPERIENCE

International Volunteer Centre Lviv October 2024 - Present
Operations assistant Lviv/Remote
§ Assisting in daily operation, including processing member inquiries and organising volunteer applications.
§ Reviewing documents and facilitated interview preparation to conduct background checks ensuring compliance.
§ Processing requests and communicating with NGOs and volunteers to organize volunteering opportunities.

Humanitarian Volunteer March 2024 - Present
Lviv/Remote
§ Coordinating with NGOs to prepare aid to support frontlines/nationals and assisting with logistical issues.
§ Providing ongoing support to volunteers, including immigration, transport, and accommodation arrangements.
§ Facilitating communications with stakeholders to streamline mission updates and provide mission feedback.

Woolworths Group| Everyday rewards & Woolworths online August 2023 – December 2024
Customer success specialist Sydney/Remote
§ Managed client inquiries across different departments and delivering solutions ensuring service satisfactions.
§ Monitored customer accounts, assisted with admin tasks including maintaining customer records and IT tickets.
§ Identified trends, compiled and tracked data throughout customer inquiries, escalating incidents and concerns to
the management team and suggesting resolutions to prevent future operational issues.

Pizza Boccone May 2023 – July 2023
Assistant Manager Sydney, NSW
§ Coordinated communication between kitchen and front of house staff to optimise workflow and operations.
§ Resolved customers and staff complaints, maintained a high level of customer satisfaction rates.
§ Maintained inventory levels by monitoring stock rotations and conducted regular audits to minimize stock loss
and ensured timely replenishment of store supplies.

EDUCATION
The University of Sydney 2020 - 2023
Bachelor of Arts, Music major Sydney, NSW/Remote
§ The University of Sydney access scholarship for academic achievements

SKILLS & LANGUAGES & INTERESTS
§ Skills: Technology, Communication; Critical thinking; Problem solving; Emergency handling; Time
management; Multi-Tasking; Inventory planning; Fund management; Office 365; Google suit; Zoom; CRM and
logistic software (e.g. Salesforce, Satalia, Ortec)
§ Languages: English, Advanced Cantonese, Advanced Mandarin, Basic Korean
§ Interests: Technologies, International volunteering, Humanitarian, Audio, Nutrition