Jude

Jude Chukwuemeka Onuegbe
[open contact info](look above in the "contact info" section)| LinkedIn: [open contact info](look above in the "contact info" section)

Professional Summary

Dedicated and customer-focused Customer Support Agent with over two years of
experience in phone, email, and chat support. Adept at troubleshooting product and
service issues, maintaining accurate records, and providing clear and effective
resolutions to customer concerns. Skilled in CRM tools (Zendesk, Freshdesk,
Salesforce), Microsoft Office Suite, and Google Workspace. Fluent in English and
Ukrainian, with a passion for delivering high-quality customer experiences in remote
work environments.

Key Skills

• Customer Service (Phone, Email, Chat)
• CRM Management (Zendesk, Freshdesk, Salesforce)
• Troubleshooting & Problem Resolution
• Data Entry & Documentation
• Strong Verbal & Written Communication (English, French, German &
Ukrainian)
• Remote Work & Time Management
• Multitasking & Attention to Detail

Professional Experience

Customer Support Agent Glovo| February 2024 – Present | Remote
• Handled customer inquiries via phone, email, and chat, ensuring timely and
professional assistance.
• Resolved product and service issues efficiently, improving customer
satisfaction scores by 20%.
• Maintained detailed and accurate records of customer interactions in CRM
tools (Zendesk, Salesforce).
• Provided product guidance and troubleshooting support, ensuring a seamless
customer experience.
• Collaborated with team members to identify areas for service improvement.

Customer Service Representative Stanbic IBTC Bank | January 2022 – February
2024 | Remote

• Managed high-volume customer inquiries, handling up to 100+ daily
interactions via multiple channels.
• Resolved account-related issues and provided banking assistance while
ensuring compliance with company policies.
• Educated customers on banking services, policies, and digital solutions.
• Received recognition for maintaining a 98% customer satisfaction rating.
Education & Certifications

• BSc in Human Resource Management – Les Cours Sonou University, Benin
Republic (Second Class Upper, 3.86)
• ALX Africa Virtual Assistant Program – Certification
• Microsoft Office Specialist (MOS) – Certification
• LinkedIn Learning: Customer Service Foundations – Certification

Technical Proficiency

• CRM Software: Zendesk, Freshdesk, Salesforce
• Office Tools: Microsoft Word, Excel, PowerPoint, Outlook
• Remote Work Tools: Slack, Zoom, Google Meet
• Typing Speed: 50+ WPM