Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/13124539/

Work experience

Sales analyst

from 01.2024 to 02.2025 (1 year 1 month)
Eot williams, Remote (Tourism)

1. I conducted market research to identify profitable sales opportunities and industry trends.
2. I monitored sales performance, customer preferences, and booking patterns to develop data-driven insights.
3. I collaborated with marketing and sales teams to create targeted campaigns for various travel packages.
4. I evaluated customer feedback and booking behaviors to improve customer experience and retention.
5. I improved sales reporting accuracy by 15%, reducing errors and enhancing decision-making.

Customer support representative

from 06.2022 to 10.2023 (1 year 4 months)
Manhattan Dental Spa, New York City, Remote (Medicine, pharmacy)

1. Supporting patients on their dental journey via text, phone and live chat.
2. Scheduling dental appointments with leads and collecting payment from them (up to 500 leads per week).
3. Reaching out to new leads.
4. Managing patients in CRM.
5. Understanding patient needs and offering other services based on those needs
6. Scheduling patients with client calendar.
7. Creating predefined reports to update clients.
8. Come up with solutions in order to meet Clients satisfaction

Executive assistant

from 03.2021 to 04.2022 (1 year 1 month)
Eight Turn Crepe, New York, Remote (Hotel and restaurant industry)

1. Managing schedules, correspondence, and communications of key executives
2. Drafting letters and documents, and collecting and analyzing information
3. Planning and scheduling meetings, conferences, teleconferences, and travel
4. Reading, researching, and routing correspondence
5. Handling phones, mail, filing, and general office management
6. Responding to customers via email,phone calls and chatbox who want to buy the companies franchiese

Customer support representative

from 05.2019 to 12.2020 (1 year 7 months)
Oloruntogbe Innovative limited, Remote (Agriculture, agribusiness)

1. I provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a fast-paced environment.

2. I managed customer records, financial transactions, and sales data, ensuring accuracy and compliance with company policies.

3. I developed and maintained positive relationships with clients, boosting customer retention by 15% through proactive engagement and support.

4. I collaborated with cross-functional teams to enhance customer experience, streamlining workflows and improving response time.

5. Utilized CRM tools to track customer interactions, analyze trends, and improve service efficiency.

Education

University of Benin

Forestry and wildlife
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Lead Management In Salesforce

2024, 2 months
Certificate

Knowledge and skills

• Customer orientation
• Problem Solving
• Communicability
• Data management
• Sales management
• Administrative work
• Attentiveness
• Ability to work in multitasking mode
• Effective communication

Language proficiencies

English — fluent

Additional information

I am a dedicated and results-driven professional with a strong passion for customer service, problem-solving, and communication. My ability to handle inquiries with patience, empathy, and efficiency makes me an excellent fit for any customer support role. I thrive in fast-paced environments and excel at multitasking while maintaining a high level of attention to detail.

One of my greatest strengths is my adaptability—I quickly learn new systems, tools, and processes, ensuring that I provide customers with accurate and timely solutions. I take pride in building strong relationships with clients and colleagues, as I believe effective teamwork and collaboration contribute significantly to business success. My personal motto, "Excellence is not an act, but a habit," reflects my commitment to continuous improvement and exceptional service delivery.

Beyond my professional skills, I enjoy activities that enhance my interpersonal and analytical abilities. I love reading books on personal development and customer psychology, as they provide insights into understanding customer needs and behaviours.
As a professional, I value a positive and inclusive workplace culture where employees are encouraged to learn and contribute. I am looking for an organization that prioritizes customer-centric solutions, professional growth, and innovation while fostering a supportive team environment. With my skills, experience, and enthusiasm for customer support, I am confident in my ability to make a meaningful impact in any customer-focused role.