Віолета

Violeta Herasymenko
Phone number: [open contact info](look above in the "contact info" section)
Email address: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
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ABOUT ME

I'm Violeta Herasymenko, a professional with extensive experience across multiple industries. With a background in
customer service, translation services, and education, I excel in communication, problem solving, and adaptability.
Fluent in English, Ukrainian, Russian, and Spanish, I thrive in diverse cultural environments, ensuring effective
collaboration and successful outcomes.

EDUCATION AND TRAINING

Master's Degree in English philology (including translation)

Ivan Franko State University of Zhytomyr, Ukraine [ 01/09/2014 – 30/07/2019 ]
City: Zhytomyr | Country: Ukraine | Website: https://zu.edu.ua/en_index.html | Level in EQF: EQF level 7

Course "European Project Design"
AIFED [ 02/02/2024 – 29/04/2024 ]
City: Granada | Country: Spain | Website: https://www.aifed.es/

LANGUAGE SKILLS

Mother tongue(s):Ukrainian

Other language(s):

English Spanish

LISTENING C1 READING C1 WRITING C1 LISTENING B2 READING B2 WRITING B2

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

Russian
LISTENING C2 WRITING C2 SPOKEN PRODUCTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

WORK EXPERIENCE

English teacher
EASY ENGLISH [ 01/09/2019 – 05/08/2022 ]
City: Zhytomyr | Country: Ukraine

- creating a positive learning environment
- customized instructional materials and lesson plans to meet the unique needs of each student
- stayed updated with the latest teaching methodologies, educational technologies
- coaching
-implemented innovative and motivational teaching strategies to keep students engaged
-developed and utilized supplemental teaching materials and resources to reinforce key concepts and facilitate
effective learning.

Quality control leader
HYDRO [ 03/04/2021 – 08/10/2022 ]
City: Łódź | Country: Poland

- led and supervised a team of quality control professionals, providing guidance, training, and support to ensure
effective quality management practices
-ensured monitoring and evaluation with safety regulations, industry standards
- provided training to staff on quality control procedures
-ensured that all quality control processes and procedures met relevant regulatory and industry standards

Customer service representative
[ 20/10/2022 – 19/12/2022 ] City: Zhytomyr | Country: Ukraine

- delivered exceptional support to customers via various channels (phone, email, chat)
- handled and resolved customer complaints and concerns, ensuring timely and satisfactory solutions to maintain
high levels of customer satisfaction.
- maintained in-depth knowledge of company products and services to provide accurate information and assistance
to customers.

Volunteer at the Peace Corps
The Peace Corps [ 02/02/2018 – 08/08/2019 ]
City: Zhytomyr | Country: Ukraine - worked closely with local communities to understand their needs and provide

support in various projects aimed at
improving quality of life and fostering sustainable development.
-assisted in the planning of community development programs, such as educational initiatives, health awareness
campaigns, and infrastructure projects.

Project manager
AIFED [ 01/07/2024 – Current ]
City: Granada | Country: Spain - monitoring and evaluation of the projects
-tracked project progress, evaluated results, and prepared detailed reports for stakeholders
-participated in the strategic planning of the project, including defining goals, creating work plans, and allocating
resources
- project managment
-coordinate and oversee project activities, ensuring that deadlines, budgets, and objectives are met

Volunteer at the Ukrainian Association
"SLAVA UKRAINI" [ 07/03/2024 – Current ]
City: Granada | Country: Spain

- engaged with local communities to promote the association’s mission and activities, fostering community support
and involvement.
- participated in organizing and executing events, including fundraisers, cultural activities, and community support
initiatives
-assisted in developing and implementing public relations to raise awareness about the association’s work and
attract new supporters.
ORGANISATIONAL SKILLS
Adaptability: Successfully transitioned through diverse professional roles, maintaining effectiveness.

Team Management: Demonstrated leadership in motivating teams to achieve project objectives.

Flexibility: Adapted quickly to changing work environments with ease and resilience.

Organization and Planning: Well-organized and experienced in getting projects done successfully

Problem-Solving: Skilled at quickly identifying and resolving challenges