Альона

Odessa, Ukraine, [open contact info](look above in the "contact info" section)

Alona Predko
Marital status: Single, no children
Nationality: Ukraine

Hard/soft skills
Interpersonal skills: high sense of responsibility, punctuality, strong communication skills, multitasking
Experience: managing bank staff, communicating with bank visitors and providing them with the necessary guidelines
and requirements regarding the legal procedures, coordinating meetings with staff and negotiating with other legal
institutions
Skills: strong analytic skills, working in a fast paced, high-pressure environment, handling multiple initiatives and
prioritizing work

Languages
English C1 - in progress
German B1 - in progress
Ukrainian Mother tongue
Russian Mother tongue

Work expirience
07.2014 – 06.2022 Head of the Front Office Department
Odesa, Ukraine PJSC PRIVATBANK
· Managing over 10 staff
· Directing, planning, and coordinating the policies and staff of the Front Office Department
· Organization and coordination of professional development and trainings
· Managing nomenclature of the department
· Reception of citizens, handling of their complaints, proposals and statements
· Holding operational meetings with staff of the department
· Personal service for corporate clients of medium-sized businesses
· Meetings with clients (organization of issuing cards at the enterprise, processing project loans)
· Working with VIP clients (managing fixed, attracting new potential clients)
· Checking clients for risky activities for financial monitoring
· Fulfillment of department plans to sell the whole range of bank products to individuals and
legal entities, individuals entrepreneurs to ensure the profitability of the department
· Organization of attraction of new clients in order to increase branch credit/deposit portfolio;
· Influence on efficiency of branch employees, assistance in fulfillment of plans and tasks set by
Head Office
08.2009 – 09.2012 Shift Supervisor
Dnipro, Ukraine Transport Oil Company
· Regularly assessed employee skills and knowledge, coaching and mentoring
· Prepared shift summary reports for supervisor and kept him/her regularly informed of goals
and progress.
· Performed opening and closing and cash register procedures.
· Trained new employees and delegated daily tasks and responsibilities.
· Supervised employees for safety, sanitation, and general order, actively protecting staff
andcustomers from safety hazards and risks.
· Resolved customer complaints and concerns and offered thoughtful solutions to maintain
customer satisfaction.
Education & Qualifications
04.2018 Training Program:
Odesa, Ukraine The specificity of working with VIP clients
09.2016 Training Program:
Odesa, Ukraine Specifics of work with electronic banking
09.2015 – 06.2016 Specialist in personnel management and labour economics
Odesa, Ukraine University of Customs and Finance, Ukraine
09.2010 – 06.2014 Bachelor of personnel management and labour economics
Dnipro, Ukraine Interregional Academy of Personnel Management