Вікторія

Viktoriia valko
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)| Lithuania, Kaunas

My goal is to become a highly effective customer service specialist, providing excellent customer service and solving customer problems in a professional and empathic manner.

Excellent communication skills in Ukrainian, Russian and English allow me to find an approach to customers from different environments. I am able to remain calm and work effectively in stressful situations, solving problems via phone, email and online chat.

I have organizational skills and perfect multitask. I am friendly, empathetic and problem-solving oriented, willing to help the team and customers. My interest in new technologies allows me to learn new tools quickly. Being flexible in my work makes me the right candidate for your team.
proffesional experience
2020 –2022, quest rooms «culmination»
Administrator
Responsibilities: Organizing and coordinating quests, booking, greeting and briefing guests, problem solving.
Achievements: Optimized booking processes, reduced customer waiting times, increased customer satisfaction and repeat visits.

2022 –2024
Account Manager / Customer Support Specialist
Responsibilities
• Managed and supported client accounts on Instagram, ensuring high levels of engagement and customer satisfaction.
• Responded to direct messages, comments, and inquiries in a timely, friendly, and professional manner.
• Acted as the main point of contact for clients, addressing their needs and resolving issues quickly and efficiently.
• Collaborated with content creators and marketing teams to align communication strategies with brand voice.
• Monitored social media metrics and provided insights to improve customer interaction and retention.
• Maintained a positive online presence for the brand through proactive community management.
• Handled feedback and complaints with empathy and efficiency, turning dissatisfied customers into loyal followers.

Achievements: Improved customer satisfaction by 20% through fast, friendly support.
Managed 50+ daily client interactions with high engagement. Helped grow Instagram audience by 30% in 6 months. Reduced response time with efficient workflows. Earned consistent positive feedback from clients.

Education
• Odessa Polytechnic National University, Ukraine 2020-2022
Informatic systems
• Hight school (Degree)

• Vytauto Didžiojo universitetas, Lithuania, 2022-preesent
Multimedia and Internet Technologies

skill & interests
Language: Native in Ukrainian and Russian, fluent in English, basic in Lithuanian
Technical Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook, OneNote), Blender, Unity, Procreate, Inkscape, Canva, Google Workspace, social media tools (Instagram, Facebook, etc.)