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You can get this candidate's contact information from https://www.work.ua/resumes/13281274/

Work experience

Керівник відділу продажу

from 11.2025 to 06.2026 (8 months)
Call Trade, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

• Management & Leadership: Organized and coordinated the operations of the sales representatives team; conducted daily stand-ups, motivated personnel, and optimized workload distribution.
• Sales Tool Development: Designed and implemented high-converting sales funnels and structured adaptive dialogue scripts for managers, significantly boosting conversion rates.
• Onboarding & Training: Formulated and executed onboarding frameworks for new hires; conducted professional training sessions focused on sales techniques and objection handling.
• Performance Control: Monitored and analyzed department KPI metrics; maintained comprehensive data reporting on sales volumes.

Менеджер з продажу

from 08.2025 to 11.2025 (4 months)
SoftSvit, Дистанційно (IT)

• Customer Service: Delivered end-to-end B2C/B2B client support via live chats and phone inquiries, ensuring consistently high Customer Satisfaction Score (CSAT) levels.
• Conflict Resolution: Efficiently resolved complex and non-standard client issues, successfully minimizing customer churn rates.
• Administration: Managed and updated customer profiles within the CRM system; analyzed user feedback trends to facilitate product improvements.

Вчитель англійської

from 01.2025 to 08.2025 (8 months)
JustSchool, Дистанційно (Освіта, наука)

• Teaching & Instruction: Conducted engaging individual and group interactive English language lessons for diverse age groups.
• Curriculum Personalization: Designed customized educational tracks (Tailored Curriculums) aligned with student objectives, including exam preparation, conversational fluency, and advanced grammar.
• Methodological Framework: Integrated modern EdTech tools and gamification techniques to maximize student engagement; provided regular, detailed constructive feedback.

Education

ТНПУ ім Гнатюка

Філолог, Дистанційно
Unfinished higher, from 2023 to 2026 (3 years)

Knowledge and skills

• Переклад з англійської
• Прийом вхідних дзвінків
• Комунікабельність
• Доброзичливість
• Здатність до навчання
• Уміння швидко засвоювати нову інформацію
• Неконфліктність
• Терплячість
• Висока працездатність
• Саморозвиток

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — advanced
• German — average