Jose

José Fernando Kingana
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Urbanização 4 de abril Cabinda, Bloco B007, apartamento 302 Cabinda

Profile Personal details
Dynamic and results-oriented professional with a strong background Date of birth
in customer service and telecommunications, actively seeking a Call August 5, 1999
Center Agent position. I am adept at managing high-volume calls
while ensuring customer satisfaction through effective Place of birth
communication and problem-solving skills. My experience has Buco Zau
equipped me with the ability to quickly adapt to various customer
Nationality
needs and provide solutions that enhance the user experience.
Angolan

Education Skills
Electronic and Telecommmunications
Effective Communication
Instituto Médio Politecnico João Paulo II, Cabinda
Developed a strong understanding of electronic systems and
telecommunications networks which is crucial for Telecommunications
troubleshooting calls effectively. Knowledge
Learned effective communication strategies specific to electronic
and telecommunication products, enabling clear customer
interaction. Problem Solving
Gained proficiency in using telecommunications technology,
enhancing the ability to assist customers with technical inquiries.
Technical Support Skills

Employment Team Collaboration

Inbound call center agent
Movicel
Managed high volumes of inbound calls while maintaining
Languages
exceptional customer service standards. Portuguese
Resolved customer inquiries by effectively utilizing product
knowledge and communication skills.
Assisted customers in troubleshooting technical issues related to English
telecommunications products.

Teacher of english to speakers of other French
languages
The Young Geniuses' School
Developed and implemented engaging lesson plans for English
language learners, enhancing their communication skills for call
center roles.
Utilized interactive teaching methods to improve students'
spoken English, ensuring they are equipped to handle customer
inquiries effectively.
Achievements
Managed high volumes of inbound calls while achieving a
customer satisfaction score of over 95%.
Resolved customer inquiries using product knowledge and
communication skills, leading to a 30% reduction in call
escalation.
Developed and implemented lesson plans that improved
students' spoken English scores by an average of 25% in six
months.