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Customer support representative

Age:
19 years
City of residence:
Other countries
Ready to work:
Remote

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Yaroslav Levchenko
Winchester, United Kingdom
[open contact info](look above in the "contact info" section)
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Personal Profile

I'm a Ukrainian citizen with rights to work in England. I bring a fresh perspective, coupled with a strong foundation in languages such as English,Russian,Ukrainian which allow me to effectively communicate and engage with diverse audiences. While my professional experience may be limited; I am eager to apply my theoretical knowledge and enthusiasm to contribute effectively to your team. I am a quick learner, adaptable, and possess strong communication skills. I am committed to continuous growth and development, and I am confident that my drive and dedication make me a promising candidate for the role.

Skills

• Adaptability: Quick to learn and adjust to new environments and tasks.
• Problem-solving: Strong analytical skills to identify and address challenges.
• Creativity: Ability to think outside the box and generate innovative ideas.
• Time management: Efficiently prioritise tasks to meet deadlines.
• Trilingual: Fluent in three languages Russian, Ukrainian and English

Work History

Embassy of Ukraine in the Russian Federation May 2017 – June 2018
Work experience as a computer technician.

• Supported senior technicians in diagnosing and fixing computer hardware issues, including replacing faulty components and optimizing system performance.
• Installed operating systems, antivirus programs, and essential software applications; configured settings based on user requirements to ensure smooth functionality.
• Performed regular system checks, updates, and backups to ensure computers operated efficiently and minimized downtime.
• Offered technical assistance to staff and users, helping to resolve common issues, answering questions, and explaining computer functions and maintenance practices.

The bucks Head Pub April 2022 – August 2022 – Waiter

• Greeted and seated customers and took orders accurately, and delivered food and beverages promptly, ensuring a positive dining experience.
• Kept tables, bar areas, and dining spaces clean and tidy; adhered to health and safety standards to create a welcoming atmosphere for guests.

• Handled cash and card transactions, provided correct change, and closed tabs accurately, maintaining accountability and minimizing errors.
• Coordinated with kitchen staff and bartenders to ensure timely service, assisted teammates during peak hours, and communicated effectively to enhance workflow.
• Addressed customer complaints professionally and courteously, offering solutions to ensure satisfaction and encouraging repeat business.

Education

Colville London Primary School May 2011 – Jun 2014

Certificate of completion basic secondary education July 2015 – May 2021
General educational institution I-III
degrees of the gymnasium of international relations
N°323 with in-depth study English language

Certificate of completion of general secondary education Aug 2021 -
Optical and mechanical professional college
Kyiv National University named after Taras Shevchenko

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