Nataliia

Nataliia Vovk | Oldbury | 07502337728 | [open contact info](look above in the "contact info" section)
Personal Profile

Adaptable professional with experience across diverse sectors, including office, logistics, customer service, and factory environments. Currently developing skills in data analysis and systems management. A quick learner who thrives in dynamic settings, rapidly acquiring new skills and systems. Demonstrates strong teamwork, initiative, and an empathetic, non-judgemental approach to customer interactions.
Key Skills
• Enhanced DBS Certificate (issued 06/02/2024) for work with vulnerable groups.
• Customer Service: Skilled in meeting customer needs and exceeding expectation
• Teamwork: Experienced in building and maintaining positive working relationships.
• Data Management: Proficient in working with large volumes of data, including entering and correcting data.
• Ukrainian and Russian Native speaker
• English: Intermediate (currently studying ESOL Level 1)
• Microsoft Office: Proficient in Word, Excel, PowerPoint. Knowledge of Power BI
Work History
Volunteer: Employment Department Brushstrokes September 2024 – February 2025
• Support individuals in preparing CVs and job applications.
• Assist with general administration tasks to support the department's objectives.
Volunteer: Resources Department BrushstrokesMarch 2023 – August 2024
• Entered and corrected data in AdvancePro (SRM) with a high degree of accuracy.
• Managed large volumes of data effectively, ensuring it was organised and accurate.
• Applied professional skills in data management to support the department's efficiency.
Furniture Maker UAB ZakaApril 2022 – November 2022
Logistics Manager BC Eurodor March 2021 – February 2022
• Organised and coordinated shipments, including managing vehicles and drivers.
• Used IT systems to track costs, timings, and stock levels.
• Analysed performance data to address logistical challenges and implement improvements.
Cashier Nalyvayko & K PawnshopJuly 2016 – December 2020
Provided excellent customer service in a welcoming environment.
• Managed cash transactions in compliance with company policies.
• Organised and maintained inventory efficiently.
Operator and Head of Department Nova Poshta LLCOctober 2011 – June 2016
• Prepared and dispatched parcels while managing delivery costs.
• Motivated team members to achieve performance targets.
• Handled client communications and resolved claims.
Education
Data Analyst Bootcamp (equivalent to Level 5, GoIT, Ukraine) - in progress
Data Management Bootcamp Level 3 Provided by SERCO WMCA November 2024 – February 2025
ESOL Entry 2 and 3 (Completed) Level 1 (Ongoing) E Sandwell College Jan 2023 – Present
Specialist Diploma in Finance and Credit 2014
Dneprodzerzhinsk State Technical University, Ukraine
UK Framework Level: RQF Level 6 / SCQF Level 10 / CQFW Level 6
• Comparable UK Qualification: Bachelor (Honours) degree
Bachelor Degree in Finance and Credit2013
Dneprodzerzhinsk State Technical University, Ukraine
• UK Framework Level: RQF Level 6 / SCQF Level 9 / CQFW Level 6
• Comparable UK Qualification: Bachelor (Ordinary) degree
Junior Specialist Diploma in Finance and Credit2009
Dniprodzerzhynsk Technological College, Ukraine
• UK Framework Level: RQF Level 4 / SCQF Level 7 / CQFW Level 4
• Comparable UK Qualification: BTEC Level 4 / SQA Higher National Certificate (HNC)
Qualified Worker Diploma2008
Dniprodzerzhynsk College of Technology, Ukraine
• Computer Equipment Operator
• Director's Secretary (Organisation, Enterprise, Establishments)
• Accountant Assistant (Input of Accounting Data)
• UK Framework Level: RQF Level 2 / SCQF Level 5 / CQFW Level 2
• Comparable UK Qualification: Level 2 NVQ / SVQ Level 2
• Comparable UK Qualification: GCE Advanced Subsidiary (AS) Level
References
Available on request.