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Customer support representative
- City of residence:
- Zaporizhzhia
- Ready to work:
- Remote
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Bucharest, 010026 Romania | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | WWW: Bold Profile
KYRYLO MIHULIA
PROFESSIONAL Professional with strong background in customer service and support. Skilled in resolving
SUMMARY complex issues, enhancing customer satisfaction, and driving team collaboration to meet
and exceed goals. Adept at using various software tools, managing high-volume inquiries,
and adapting to changing needs. Reliable and results-driven, consistently delivering
quality service and support.
WORK HISTORY CUSTOMER SUPPORT CONSULTANT 10/2024 to 01/2025
Sonic Auto Transportation, Remote
● Managed accounts to retain existing relationships and built a long-lasting relationship
with new customers.
● Maintained a high level of professionalism when handling sensitive information or
addressing escalated concerns from customers.
● Balanced multiple tasks simultaneously while still providing outstanding support,
showcasing excellent time management abilities.
● Managed customer inquiries via email, chat and calls.
BRAND SUCCESS MANAGER 05/2024 to 09/2024
CompareTheCarrier, Remote
● Established lasting relationships with customers by consistently exceeding expectations
and displaying genuine empathy for their challenges.
● Enhanced client retention rates through proactive account management and timely
issue resolution.
● Established strong relationships with key customers, resulting in increased customer
loyalty.
● Managed senior-level personnel working in marketing and sales capacities.
● Securely worked with customers' sensitive information.
CLIENT MANAGER 12/2023 to 04/2024
Eltra Trade, Remote
● Established trust with clients through consistent follow-up and a commitment to
understanding their unique business needs.
● Delivered exceptional customer service by proactively anticipating client needs and
providing tailored solutions.
● Handled complaints, provided appropriate solutions, and alternatives within
appropriate timeframes and followed up to achieve resolution.
● Managed communication via phone, and email.
CUSTOMER SUCCESS SPECIALIST /SENIOR SALES MANAGER 02/2021 to 03/2023
A1 Logistics, Remote
● Conducted regular account reviews to assess client status, identify opportunities, and
ensure continued success.
● Collaborated with cross-functional teams to advocate for customer needs and drive
product improvements.
● Enhanced team collaboration, sharing best practices and working together to resolve
complex issues.
● Developed comprehensive product knowledge to provide accurate information and
effective troubleshooting assistance.
● Boosted customer retention rates through proactive communication and building strong
relationships.
● Mentored new hires within the Customer Success team contributing towards overall
improvement in team performance and cohesion.
EDUCATION Zaporizhzhia National University, Zaporizhzhia
Master of Arts, Language Interpretation And Translation, 12/2020
● Dissertation: Lingual and social lingual characteristic of African-American Vernacular
English slang and peculiarities of its translation on the example of Gucci Mane's musical
composition.
● Translation practice in aviation, Motor Sich LLC, Completed 2020
Melitopol State Pedagogical University, Melitopol
Bachelor of Arts, English Language And Literature, 06/2019
● Thesis Statement: The usage of tropes and rhetorical construction in 'White Fang' by Jack
London
● Young teachers of Ukraine, Melitopol Third Future School, Completed 2019
SKILLS ● Rapport and relationship building ● Team collaboration
● Verbal and written communication ● CRM tools usage
● Active listening ● Complaint handling
● Communication and interpersonal skills ● Multitasking and organization
● Problem-solving and objection-handling ● Payment processing
skills
● Organizational skills ● Risk assessment
ADDITIONAL Telegram: @cyrilwinks
INFORMATION Second phone number: [open contact info ](look above in the "contact info" section)
LANGUAGES English: Ukrainian:
Advanced (C1) Bilingual or Proficient (C2)
Russian: Romanian:
Bilingual or Proficient (C2) Beginner (A1)
KYRYLO MIHULIA
PROFESSIONAL Professional with strong background in customer service and support. Skilled in resolving
SUMMARY complex issues, enhancing customer satisfaction, and driving team collaboration to meet
and exceed goals. Adept at using various software tools, managing high-volume inquiries,
and adapting to changing needs. Reliable and results-driven, consistently delivering
quality service and support.
WORK HISTORY CUSTOMER SUPPORT CONSULTANT 10/2024 to 01/2025
Sonic Auto Transportation, Remote
● Managed accounts to retain existing relationships and built a long-lasting relationship
with new customers.
● Maintained a high level of professionalism when handling sensitive information or
addressing escalated concerns from customers.
● Balanced multiple tasks simultaneously while still providing outstanding support,
showcasing excellent time management abilities.
● Managed customer inquiries via email, chat and calls.
BRAND SUCCESS MANAGER 05/2024 to 09/2024
CompareTheCarrier, Remote
● Established lasting relationships with customers by consistently exceeding expectations
and displaying genuine empathy for their challenges.
● Enhanced client retention rates through proactive account management and timely
issue resolution.
● Established strong relationships with key customers, resulting in increased customer
loyalty.
● Managed senior-level personnel working in marketing and sales capacities.
● Securely worked with customers' sensitive information.
CLIENT MANAGER 12/2023 to 04/2024
Eltra Trade, Remote
● Established trust with clients through consistent follow-up and a commitment to
understanding their unique business needs.
● Delivered exceptional customer service by proactively anticipating client needs and
providing tailored solutions.
● Handled complaints, provided appropriate solutions, and alternatives within
appropriate timeframes and followed up to achieve resolution.
● Managed communication via phone, and email.
CUSTOMER SUCCESS SPECIALIST /SENIOR SALES MANAGER 02/2021 to 03/2023
A1 Logistics, Remote
● Conducted regular account reviews to assess client status, identify opportunities, and
ensure continued success.
● Collaborated with cross-functional teams to advocate for customer needs and drive
product improvements.
● Enhanced team collaboration, sharing best practices and working together to resolve
complex issues.
● Developed comprehensive product knowledge to provide accurate information and
effective troubleshooting assistance.
● Boosted customer retention rates through proactive communication and building strong
relationships.
● Mentored new hires within the Customer Success team contributing towards overall
improvement in team performance and cohesion.
EDUCATION Zaporizhzhia National University, Zaporizhzhia
Master of Arts, Language Interpretation And Translation, 12/2020
● Dissertation: Lingual and social lingual characteristic of African-American Vernacular
English slang and peculiarities of its translation on the example of Gucci Mane's musical
composition.
● Translation practice in aviation, Motor Sich LLC, Completed 2020
Melitopol State Pedagogical University, Melitopol
Bachelor of Arts, English Language And Literature, 06/2019
● Thesis Statement: The usage of tropes and rhetorical construction in 'White Fang' by Jack
London
● Young teachers of Ukraine, Melitopol Third Future School, Completed 2019
SKILLS ● Rapport and relationship building ● Team collaboration
● Verbal and written communication ● CRM tools usage
● Active listening ● Complaint handling
● Communication and interpersonal skills ● Multitasking and organization
● Problem-solving and objection-handling ● Payment processing
skills
● Organizational skills ● Risk assessment
ADDITIONAL Telegram: @cyrilwinks
INFORMATION Second phone number: [
LANGUAGES English: Ukrainian:
Advanced (C1) Bilingual or Proficient (C2)
Russian: Romanian:
Bilingual or Proficient (C2) Beginner (A1)
More resumes of this candidate
Considering positions: Sales manager, Business Development Manager, Customer support representative, 2 more positions
Remote
KYRYLO MIHULIA PROFESSIONAL SUMMARY Experienced Sales Manager with a proven track record at Sonic Auto Transportation, achieving a 10% increase in sales profit and at A1 Logistics by 20%. Expert...
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The candidate's resume is posted at https://www.work.ua/resumes/13323376/