Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/13333204/

Work experience

QA-інженер

from 01.2026 to now (8 months)
Confidential CRM Company, Дистанційно (IT)

- Аналізую бізнес-вимоги, критерії приймання та функціональні специфікації.
- Виявляю неточності у вимогах і узгоджую їх із Product Manager.
- Розробляю тестову документацію (чек-листи, тест-кейси, тестові сценарії).
- Проводжу функціональне, регресійне, smoke, sanity та exploratory тестування.
- Тестую CRM-модулі, REST API (Apidog), перевіряю бізнес-логіку та права доступу.
- Досліджую дефекти, аналізую frontend/backend, готую детальні bug reports.
- Співпрацюю з розробниками та Product Manager для підвищення якості продукту.
- Використовую Chrome DevTools для аналізу UI та мережевих запитів.

Career break

from 08.2025 to 01.2026 (6 months)
Working on a personal project

Career break

from 05.2025 to 08.2025 (4 months)
Working on a personal project

QA engineer

from 04.2024 to 04.2025 (1 year)
NDA, Дистанційно (IT)

•Analyzed requirements and documentation to define testing scope
•Wrote and maintained test cases and checklists
•Performed functional, regression, UI/UX, smoke, and sanity testing
•Conducted manual testing of web, mobile, and desktop apps
•Tested APIs using Postman and Swagger
•Reported bugs in Jira with detailed steps and attachments
•Retested fixed bugs and ensured regressions were avoided

Кадровик

from 03.2009 to 04.2024 (15 years 2 months)
Да Ківерцівське ЛГ, Ківерці (Лісова промисловість, лісообробка)

2019 р нагороджена за досягнення в роботі Почесною грамотою

Education

National Forestry University of Ukraine

Forestry, Львів
Higher, from 2004 to 2008 (4 years)

Additional education and certificates

Manual software testing

2024, 4 місяці

AI creator

2025, 6 міс
Certificate

Knowledge and skills

• Зосередженість
• Ручне тестування
• Jira
• TestRail
• Postman
• SQL
• Ведення документації
• HTML
• CSS
• Trello
• Scrum
• Development tools
• AI specialist
• Здатність до навчання
• AI chatbot
• AI automation
• Midjourney
• Suno
• AI-копірайтинг
• Неконфліктність
• AI prompting
• Photoroom
• Написання bug reports
• Написання тест-кейсів
• Складання чеклістів
• Ведення CRM

Language proficiencies

English — average

Additional information

CHYTKAYLO NATALIYA

📍 Ukraine
📧 [[open contact info](look above in the "contact info" section)](mailto:[open contact info](look above in the "contact info" section))
📱 [open contact info](look above in the "contact info" section)
💬 Telegram: t.me/NataliyaChytkaylo
🔗 LinkedIn: [open contact info](look above in the "contact info" section)

QA Engineer
👩‍💻 Professional Summary

QA Engineer with commercial experience in testing enterprise CRM systems, web and desktop applications, and REST APIs.

🔹 Experienced in requirements analysis, business logic validation, exploratory testing, and creating test documentation from scratch.

🔹 Skilled in identifying ambiguities and gaps in requirements before development, validating role-based access control, investigating complex software defects, and ensuring implemented functionality meets business requirements.

🔹 Strong analytical mindset, attention to detail, and proactive collaboration with Product Managers and developers throughout the software development lifecycle.

🛠 Technical Skills

✅ Testing

• Functional Testing
• Regression Testing
• Smoke & Sanity Testing
• Exploratory Testing
• UI Testing
• API Testing
• Cross-browser & Responsive Testing
• Requirements Analysis
• Business Logic Validation
• Test Case Design
• Checklist Creation
• Bug Reporting

🔗 API & Tools

• REST API
• Apidog
• Postman
• Swagger
• JSON
• Chrome DevTools

💾 Databases

• SQL
• MySQL

⚙ Tools

• Jira
• TestRail
• Git
• VS Code
• Figma

📚 Methodologies

• Agile (Scrum, Kanban)

💼 Professional Experience


QA Engineer

Confidential CRM Company
February 2026 – Present

Enterprise CRM platform for lead management, customer management, appointments, analytics, role-based access control, branch management, and business process automation.

Responsibilities

🔹 Analyzed business requirements, acceptance criteria, and functional specifications before development.

🔹 Identified ambiguities, missing scenarios, and business logic gaps, providing feedback to Product Managers.

🔹 Created test documentation from scratch, including test cases, checklists, and testing scenarios.

🔹 Performed functional, regression, smoke, sanity, exploratory, and usability testing.

🔹 Tested CRM modules related to Leads, Clients, Appointments, Analytics, Branches, User Permissions, and System Settings.

🔹 Performed REST API testing using Apidog and validated JSON requests and responses.

🔹 Verified role-based access control and user permissions.

🔹 Investigated complex defects by analyzing frontend behavior, backend responses, and business logic.

🔹 Collaborated with developers and Product Managers to improve software quality.

🔹 Used Chrome DevTools for frontend investigation and network analysis.

⭐ Key Achievements

✔ Created comprehensive test documentation for new CRM functionality.

✔ Identified business logic inconsistencies during requirements analysis before implementation.

✔ Validated complex role and permission models across multiple CRM modules.

✔ Improved product quality through detailed defect investigation and early validation of requirements.


Manual QA Engineer

Identity Verification Platform (UK)

🔹 Functional, regression, smoke, UI, and API testing.

🔹 Test case creation and maintenance.

🔹 REST API testing using Postman and Swagger.

🔹 Bug reporting in Jira and regression verification.


Manual QA Engineer

Printer Monitoring System (USA)

🔹 Tested web and desktop applications.

🔹 API testing using Postman.

🔹 Verified business workflows and reporting functionality.

🔹 Maintained test documentation and verified bug fixes.


🎓 Education

🎓 Manual Software Testing Course (2024)

🎓 Lviv National Forestry University

Specialist Degree in Forestry (2004–2008)


🌍 Languages

🇺🇦 Ukrainian — Native

🇬🇧 English — Pre-Intermediate (technical documentation, bug reports, project communication)

🇵🇱 Polish — Beginner